Clinical and Prevention Services Department

Onsite

Full Time, Contract (12 Months)

Level 8

Requisition Number:  SDC-2026-001

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview: This position is an exciting opportunity to be part of ground-breaking Shelter Diversion work. The Diversion Case Manager is a creative, out-of-the-box thinker, responsible for delivery and development of Covenant House Toronto’s Shelter Diversion program. The purpose of Shelter Diversion is to assist young people (ages 16-24) identify safe alternatives to staying in a shelter, so that experiences of homelessness are rare, brief and nonrecurring

The Diversion Case Manager will offer immediate, direct support to youth who are experiencing homelessness, or are at imminent risk of homelessness. Collaborating with young people, the Diversion Case Manager will explore alternatives to staying in shelter. This may involve engaging with young people’s family, friends and natural supports, and mediating with landlords and housing providers to help youth maintain or quickly access safe, stable housing. The Diversion Case Manager will offer short term, follow up Case Management to youth diverted from shelter to support the sustainability of their housing situation.

The role requires that services are delivered from a Client-Centered, Trauma Informed, Harm Reduction, Anti-Oppressive, Housing First for Youth, and Strengths/Resiliency based approach.

We are currently recruiting for 1 Full-time, Contract Diversion Case Manager. This is a replacement position within the organization. 

Responsibilities:

• Engage with young people who are experiencing homelessness, or at imminent risk of homelessness, with a focus on problem solving their housing situation to identify and secure safe alternatives to a shelter stay
• Engage family members, friends and chosen supports of youth to secure safe alternatives to a shelter stay
• Liaise and mediate with landlords and housing providers to prevent immediate housing loss and/or support housing retention
• Provide short term, follow up Case Management services to youth to support housing stability
• Manage the distribution of emergency funding to young people to prevent housing loss, or secure safe housing options.
• For young people who do not have Diversion options provide immediate navigation supports to access shelters, drop-in programs, and other resources
• Facilitate group based activities, workshops and presentations as required
• Work collaboratively within the Covenant House Toronto team, the youth shelter system and broader community
• Work with stakeholders and partners to develop and promote this specialized youth service
• Contribute to ongoing analysis, evaluation and quality improvement of the program
• Maintain all required documentation including assessments, case notes, and evaluation tools and measures to support research and evaluation of Shelter Diversion.

Qualifications

• Minimum BSW or equivalent in education and experience required. MSW preferred
• Registered Social Worker in good standing with OCSWSSW preferred   
• 3 years’ experience working with youth at-risk of and/or experiencing homelessness
• Ability to advocate for, and promote homelessness prevention
• Excellent ability to engage in collaborative problem solving conversations with young people, family members, natural supports, landlords and housing providers, with a demonstrated ability to generate effective solutions that meet youth’s needs 
• Previous experience making referrals and supporting young people access additional resources
• Demonstrated ability in working with a trauma informed, harm reduction approach and from an Anti-Black racism, anti-oppression and culturally safe perspective/framework 
• Excellent communication (both oral and written) and organizational skills and ability to work independently, proactively, and collaboratively
• Understanding of issues related to youth homelessness, 2SLGBTQ identities, mental health and substance use problems and disorders, and neurodiversity and disabilities 
• Knowledge of community resources and systems relevant to youth at-risk of, and experiencing homelessness

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

 What we Offer:

• Meaningful work.
• Competitive compensation. 
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by June 8, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Key Responsibilities
HR Administration
•    Maintain accurate employee records including contracts, job changes, and employment documentation
•    Administer benefits enrollment and changes for Group Health and RRSP 
•    Ensure all personnel files are complete and audit-ready
•    Track KPIs and provide input and recommendations on improvements
Payroll & Benefits
•    Work closely with payroll to ensure all changes and systems efficiencies are up to date
•    Conduct audits related to payroll and benefits administration
•    Meet with employees to discuss enrolment options and education
•    Work with vendors to schedule benefits and RRSP education sessions and monitor progress through quarterly reporting
•    Case Management of STD, LTD, Parental and ESA statutory leaves 
•    Conduct all year end processes including vacation, merit increases and entitlement allocations 
Compliance & Policy
•    Monitor regulatory changes and ensure organizational compliance
•    Maintain HR documentation and records in accordance with legal requirements
•    Maintain Policy and Procedure Manual with updated legislation changes and organization education of changes to all staff
HR Systems (HRIS)
•    Maintain HRIS systems and ensure data integrity
•    Generate reports and analytics to support leadership decision-making
•    Identify and implement process improvements within HR systems
•    Support training initiatives of systems, benefits and additional trainings as required
Recruitment Support
•    Review and audit new hire documentation for accuracy and compliance
•    Process new hire data within systems
Employee Relations 
•    Manage case management activities through full life cycle (start to end of leave)
•    Maintain tracking tools and KPIs for employee relations matters
•    Intake employee concerns as required and support conflict resolution initiatives with staff and leadership
•    Conduct return to work and accommodation meetings 
•    Support all WSIB functions 
•    Support in fact-finding and intake should an internal investigation be initiated
Performance Management
•    Support performance management cycles (system setup, tracking, reporting) including annual evaluation processes and coaching 
•    Organize documentation and maintain structured records
Off-boarding
•    Manage termination processes and documentation
•    Ensure compliance with off-boarding procedures
•    Track and report exit data
•    Conduct exit interviews 
Special Projects
•    Lead HR projects as assigned 
•    Support employee engagement initiatives 
•    Support training initiatives including monitoring KPIs, expenses, gaps and effectiveness 
•    Lead any systems implementations and changes including change management support

Qualifications
Education & Experience
•    Post-secondary education in Human Resources, Business Administration, or related field
•    CHRP/CHRL designation (or working toward) is considered an asset
•    3–5+ years of HR experience, with a strong focus on HR operations, payroll, or HRIS
•    Experience supporting compliance and audits in a regulated environment
Technical Skills
•    Strong experience with HRIS systems and payroll platforms (e.g., Payworks or equivalent)
•    Advanced proficiency in Microsoft Excel and reporting tools
•    Strong data management and auditing capabilities
Core Competencies
•    Exceptional attention to detail and accuracy
•    Strong analytical and problem-solving skills
•    High level of discretion and confidentiality
•    Process-driven with strong organizational skills
•    Ability to manage multiple priorities and deadlines independently

What we offer: 

•    Meaningful work. 

•    Competitive compensation. 

•    Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more. 

•    Employee perks which include discounts on gym membership, city bike rentals and more. 

Interested candidates are welcome to apply directly to this posting on or by June 5, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities. 

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process 

Please visit our careers page to see more job opportunities. 

Purpose of Position:
The People & Culture (P&C) Employee Experience Specialist is the primary point of contact for employees and managers, delivering an exceptional employee experience. This role focuses on leading employee relations, engagement, communication, and support across the employee lifecycle including organizing and implementing EDI (Equity, Diversity and Inclusion) Initiatives.
This role works collaboratively with P&C Employee Operations specialist to ensure all areas such as training, policy communications, systems support and KPIs are effective and efficient. This role prioritizes employee engagement, relations, EDI, coaching, workplace culture and training.  

Key Responsibilities:
Employee Experience & Engagement
•    Lead and support employee engagement initiatives (e.g., EDI, wellness programs, events)
•    Act as the visible and approachable representative of P&C
•    Develop and execute action plans based on employee engagement survey results
•    Track KPIs and provide input and recommendations on improvements 
EDI Initiatives 
•    Lead and support in agency strategic initiatives regarding EDI
•    Lead and coordinate EDI initiatives, events and awareness activities
•    Facilitate trainings on EDI initiatives such as ABR, CABR, anti-oppression, inclusion, equity and city mandated required trainings
HR Administration & Training
•    Deliver policy rollouts and training sessions
•    Facilitate training on systems such as Payworks and internal tools
•    Ensure all mandatory training is completed in partnership with the Onboarding and Training Coordinators 
Compliance & Policy
•    Communicate policies clearly to employees and managers
•    Guide leaders in applying policies consistently and effectively
•    Conduct annual audits and updates of policy and procedure manuals
HR Systems Support
•    Assist employees with navigating HR systems (e.g., self-service tools, time-off requests)
•    Promote adoption and effective use of HR technology
•    Conduct quarterly systems training in coordination with P&C Operations Specialist 
Employee Relations
•    Serve as the first point of contact for employee concerns
•    Support investigations and fact-finding support
•    Document issues and collaborate with the P&C Manager on resolution
•    Support workplace accommodations in partnership with leadership
•    Lead conflict resolution strategies (preventative and during conflict)
Performance Management
•    Coach managers on providing feedback and addressing performance issues
•    Support development planning and annual evaluation processes
Offboarding
•    Conduct exit interviews and provide insights to leadership
•    Support managers in offboarding processes

Qualifications:
Education & Experience
•    Post-secondary education in Human Resources, Business Administration, or related field
•    Strong understanding of EDI initiatives specifically in Anti-Black Racism and Anti-Oppressive knowledge. Not for profit experience considered an asset. 
•    Strong understanding of the Human Rights Code, Shelter Standards knowledge an asset 
•    CHRP/CHRL designation (or working toward) is considered an asset
•    3–5+ years of HR experience, with a strong focus on EDI, Employee Relations and Employee Wellness
•    Demonstrated experience in employee relations, engagement, and coaching leaders
•    2+ years in training delivery and facilitation  

Core Competencies
•    Strong interpersonal and relationship-building skills
•    High emotional intelligence and conflict resolution ability
•    Excellent verbal and written communication skills
•    Ability to influence and coach leaders at multiple levels
•    Strong facilitation and presentation skills
•    Proficient technology and HRIS knowledge 
Additional Strengths
•    Passion for employee experience, culture, and inclusion
•    Proactive, approachable, and solutions-oriented mindset
•    Ability to manage sensitive situations with professionalism and empathy

What we offer: 

•    Meaningful work. 

•    Competitive compensation. 

•    Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more. 

•    Employee perks which include discounts on gym membership, city bike rentals and more. 

Interested candidates are welcome to apply directly to this posting on or by June 5, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities. 

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process 

Please visit our careers page to see more job opportunities. 

PR Communications Department

Hybrid

Full Time, Permanent

Level 5

Requisition Number:  COM-2026-002

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:
Reporting to the Manager, Digital Communications and Marketing, the The Digital Communications Coordinator supports the Development and Communications department in developing and delivering on-brand, strategic, integrated digital content.

We are currently recruiting for 1 Full-time, Permanent Digital Communications Coordinator. This is a replacement position within the organization. 

Responsibilities:

• Execute Covenant House Toronto’s social media strategy through identified channels.
• Create and maintain monthly social media calendars as part of the larger annual calendar.
• Craft daily posts and assets (including graphics), aligned with social media strategy.  
• Develop small in-house videos for social media campaigns and assist with light video edits, as needed.
• Conduct and monitor ongoing engagement with audiences across platforms.
• Manage all public-facing Communications inboxes (on social media and email), respond to any questions or issues or risks that arise, with support from the Manager of Communications and Director of Brand & Communications. 
• Work closely with the Public Relations team to ensure that social media channels reflect and augment PR opportunities. 
• With support and direction from Manager, assist in the creation and execution of plans for larger social media campaigns connected to key PR opportunities, awareness days and key fundraising campaigns. 
• Assist the Major Gifts team with corporate recognition policy tracking and implementation.
• Evaluate the success of communications tactics and social media posts based on metrics outlined in annual social media strategy. 
• Track all metrics and KPIs for annual social media plans, campaigns, and events using native and paid analytics tools. Cross-reference and create intelligence briefs for management.
• Conduct ongoing research into best practices, trends, and creative tactics across digital channels.
• Create monthly and quarterly briefs on social media successes and learnings for senior management.
• Work with program staff across the agency to create social media content that will communicate the impact of Covenant House Toronto’s work.
• With direction from the Manager to craft social media plans for events that align with event goals.
• Work closely with PR team to ensure integration of key messages, stories, and tactics for events.
• Create participant toolkits (including graphics), Covenant House Toronto promotional posts, and day-of social media plan that aligns with overarching event goals.
• Assist with digital advertising connected to events.
• Assist at in-house events, including logistics and on-the-ground social media posting.
• Track success of posts, digital ads, user-generated content for third party event microsite and evaluate against event goals.
• Create wrap-up reports, with learnings and recommendations for each event.
• With direction from Manager, update and add content to corporate website and portal on an ongoing basis.
• Support with creating new web content for dynamic sections of the website, based on annual content strategy.
• Add and tag select newsletter stories on corporate site, and help with accompanying social media promotion. 
• Liaise with staff on a monthly basis to collect website updates or create new content.
• Conduct regular maintenance checks to website, including links, buttons and updates to plugins on a monthly basis. 
• Other additional duties as assigned

Qualifications and Experience:

• University degree or college diploma in journalism, communications or public relations.
• Proficiency in MS Office, WordPress and professional use of social media channels (esp. Facebook, YouTube, Twitter and Instagram) required.
• Two to three years of work experience in digital communications/marketing, community management or related field.
• Creative and nimble approach to social media, with the ability to create on-brand content.
• Strong writing abilities, and experience tailoring content to specific audiences and channels.
• Sophisticated understanding of social media platforms and digital trends and best practices.
• Comfort in and ability to learn new technologies, including CMS.
• Proven project coordination experience.
• Thorough research and report-writing skills.
• Knowledge of social media analytics and monitoring tools, including native and paid tools.
• Ability to multi-task and prioritize competing and time-sensitive deadlines.

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

 What we Offer:

• Meaningful work.
• Competitive compensation. 
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by May 28, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

This is a hybrid position.  Occasional work outside of working hours is required to support Covenant House Toronto events. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Overnight Youth Worker

Resident Services Department

Onsite

Full Time, Permanent

Level 6

Requisition Number: RES-2026-018

Covenant House Toronto helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundred of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet the youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter, transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.

For over 40 years, Covenant House Toronto has been dedicated to its mission of serving youth and the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House Toronto has supported more than 10,000 young people.

We are currently recruiting for 1 Overnight Youth Worker. This role is specifically for Awake overnight shifts. Overnight shifts are from 10:30pm - 8:30 am. This is a replacement role within the organization.

Job Responsibilities:

Direct Service to Youth

• Responsible for ongoing assessment and attendance to youth’s needs, both physical and emotional, from a trauma informed lens.
• Assist with the development of a plan that addresses the expressed needs and goals of the client, in conjunction with them and the Case Manager.
• Facilitate the development of life skills and recreational activities through individual and group work.
• Meet with youth daily to offer support and assistance with plan elements.
• Connect youth to community resources and social supports as needed.
• Complete intake interviews and facilitate discharges from the program when appropriate in consultation with the Shift Supervisor.
• Manage wake up and bedtime routines, room access as well as access to laundry, tokens, assistance from other resources within Covenant House, including HCS, Educational and Vocational Services and Community Support Services.
• Provide individual counseling and support and management of behavior within the environment.
• Monitor meals, the packing of belongings and the movement of youth in and out of the building through both the Residential Reception area and the Main Reception.
• Ensure safety and security of the environment is maintained. Greet visitors, staff and emergency services at the Main Reception entrance.
• Provide assistance during times of illness or crisis by contacting emergency services or by utilizing appropriate supports with the agency.

 Case Management

• Responsible for caseload of up to 10 youth.
• Attend Case Management Team meetings, case conferences and any other meetings involving the client, or their plan as needed.
• Responsible for daily documentation of progress and activity on the youth’s case plan.
• Works collaboratively with other departments and agencies involved in the client’s plan.
• Update the Shift Supervisor, Case Manager and coworkers of any concerns or changes regarding client’s situation or state of mind. 

Administrative Duties

• Participate in program evaluation through completion of outcome tools and surveys with youth.
• Complete all documentation relevant to incidents, intakes and discharges via the paper file, ETO and SMIS.
• Logging intakes, referrals, visitors to main reception, answering phone calls, calling emergency services when required.
• Checking and responding to email daily.

Qualifications:

• College or university degree or diploma in child and youth work or equivalent.
• Minimum two years' experience in a shelter or residential setting using a trauma informed approach.
• Knowledge of adolescent developmental theory and specific issues related to street youth.
• Proficient in Microsoft Office.
• First Aid, CPR.
• Ability to identify, assess and intervene differentially with youth in crisis.
• Excellent verbal and written communication skills.
• Knowledge of community resources.

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by June 3rd, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please.

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Operations Department

On Site

Full Time, Permanent

Level 9

Requisition Number: OPS-2026-006

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:

The Catering and Kitchen Manager role will oversee all catering, kitchen and food services operations including menu planning, inventory management, budgeting, staff and schedule to ensure high quality product and delivery of food service deliverables.  

We are currently recruiting for 1 Full-time, Permanent Catering and Kitchen Manager. This is a new position within the organization. 

Responsibilities:

• Management and scheduling of Catering & Kitchen staff.
• Ensure food services training (food handler certifications); food & equipment, health & safety protocols, inspections and regulations are up-to-date and meet Provincial Guidelines O. Reg. 493/17 (Ontario Food Safety Laws and Regulations). Ensure all departmental training is up to date.
• Ensure high standards of sanitation and hygiene are implemented and inspected in a daily basis.
• Ensure all food service areas comply for a passing grade for Food Inspection at any time;
• Manage and coordinate food products, supplies & equipment services and suppliers.
• Manage Food Inventory, Supplies & Equipment Budgets
• Oversee and ensure menu diversity, allergens and healthy meal options are provided.
• Investigating and addressing complaints regarding food delivery and service.
• Establish and educate policies, procedures, records/logs, checklists and data storage for Kitchen team, equipment and services.
• Oversee Food Services and Catering Requests ticket management tool.
• Providing monthly reports, summaries and results of the Catering and Kitchen team functions.
• Creating deficiency lists and reports via inspections monthly with a follow-up and solutions actioned in a timely manner.
• Management of Kitchen Staff duties including scheduling, reviews, team meetings, performance management, correspondence & communication and preparing documentation as required.
• Oversee inventory of all food related products, equipment and supplies to ensure inventory levels are optimal and food waste is minimal 
• Ensure deliveries are accurate and timely.
• Oversee maintenance and inventory of equipment.
• Manage budget, expenses and financial data, processing invoices and expense reports.
• Vendor management and processing food, supplies and equipment orders:
• Monitor and provide opportunities for operational efficiency by streamlining process, identifying areas for improvement and providing cost savings efficiencies.
• On-going communication with Kitchen staff on operational policies, procedures and systems.
• Provide support and back up to the Kitchen Supervisor and Sous Chef.

Skills & Qualifications

• 5+ years of experience in a Kitchen Services Manager role or similar position.
• Culinary experience & education (ie. ServSafe Manager Certification, Red Seal Certification, Culinary Management Certification or Designation).
• Event Planning experience an asset
• Multi-Disciplinary leadership an asset, including managing onsite and offsite teams
• Inventory & Purchasing skills
• Managing an environment with an at-risk population is an asset
• Strong leadership, organizational, and time management skills in a fast-paced, 24/7 environment
• Excellent communication and interpersonal skills with a focus on teamwork and stakeholder engagement
• Proven problem-solving and analytical abilities, with a proactive and adaptable approach
• Financial management experience, including budgeting, forecasting, and reporting
• High attention to detail across operations, administration, and menu planning
• Proficiency with Microsoft Office and relevant operational systems
• Commitment to health & safety (WHMIS certified), customer service, and a positive team environment, with flexibility to work evenings and weekends

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

 What we Offer:

• Meaningful work.
• Competitive compensation. 
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by June 3rd, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Purpose of the Position: 

Reporting to the Manager, People & Culture, the Recruitment Coordinator will play a key role in sourcing, interviewing, and on-boarding top talent, ensuring a smooth candidate experience from application through their on-boarding journey.

Duties/Responsibilities: 

Recruitment: 

•    Support the end-to-end recruitment process, including job posting, sourcing, screening, interviewing, background checks, orientation and on-boarding candidates 

•    Coordinate with hiring managers to understand role requirements and develop job postings 

•    Manage job advertisements, schedule interviews and communicate with candidates throughout the recruitment process 

•    Conduct initial candidate screenings and provide feedback to hiring managers 

•    Maintain and update applicant tracking systems (ATS) and manage recruitment and new hire documentation 

•    Provide an exceptional candidate experience, ensuring timely follow-ups and clear communication

-    Track, monitor and action recruitment KPIs  

•    Other duties as required 

On-boarding: 

- Coordinate pre-employment checks and on-boarding process for all programs 

- Prepare and send on-boarding documentation including on the job training plans from hiring managers 

- Schedule and facilitate orientation sessions for all new hires 

- Conduct training sessions for new hires  

- Coordinate equipment, system access and workstation setups 

- Track on-boarding progress throughout the first 3 months and follow up on outstanding tasks 

- Conduct new hire check ins, exit interviews and stay interviews 

- Maintain audit ready on-boarding documentation  

- Support health & safety and mandatory training compliance  

- Develop and maintain onsite and offsite orientation and on-boarding programs  

- Track, monitor and action on-boarding and post hire KPIs 

- Schedule and organize all mandatory training with in house and external training facilitators  

Qualifications and Experience: 

•    Relevant post-secondary in HR Management, Business Administration or related field 

•    Attention to detail 

•    Familiarity with applicant tracking systems (ATS) and HR software is a plus 

•    Ability to work under limited supervision 

•    Exceptional interpersonal skills, tact and professionalism 

•    Strong verbal and written communication skills 

•    Ability to manage multiple assignments 

•    Excellent planning, organization and prioritizing skills 

•    Positive, friendly and helpful approach to work 

•    Solid knowledge of and practical experience with MS Word, Outlook, PowerPoint, Excel 

•    Satisfactory current Vulnerable Sector Check and Criminal Records Check 

What we offer: 

•    Meaningful work. 

•    Competitive compensation. 

•    Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more. 

•    Employee perks which include discounts on gym membership, city bike rentals and more. 

Interested candidates are welcome to apply directly to this posting on or by June 3, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities. 

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process 

Please visit our careers page to see more job opportunities. 

Outreach Department

Onsite

Full Time, Permanent

Level 6

Requisition Number: DIO-2026-006

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:
The chosen candidate will be responsible for direct implementation of Covenant House philosophy, mission statement and policies as they pertain to disconnected, homeless and hard to serve youth. As a member of the community support services team, you will establish relationships, provide counselling and case management on an on-going basis via networking in the community. 

We are currently recruiting for 1 Full-time, Permanent Youth Worker. This is a replacement role within the organization. Wednesday to Sunday 11am to 7pm

Responsibilities:

• Develop and manage brief service and community support plans 
• Provide a welcoming environment to youth 
• Establish healthy relationships by engaging with youth 
• Provide daily on going, supportive and crisis counselling 
• De-escalate physically and verbally hostile situations 
• Assess youth’s needs for food an provide meals, and food packages in accordance with the safe food handling practices 
• Refer clients to appropriate resources both within Covenant House and in the community 
• Support youth in reconciling with family 
• Capture stats on ETO 
• Document client touch points on ETO system 
• Gather and update information, i.e. flyers, posters, etc. 
• Clean kitchen including: Defrosting freezer, clean refrigerator, wash dishes, clean milk machine, stove and microwaves 
• Screen for weapons, drugs, gang paraphernalia, alcohol 
• Back up and relief for C.S.S. reception 

Qualifications

• Applicants must possess a Child and Youth Worker diploma 
• A minimum 2 years working experience with hard to serve youth. 
• You must be skilled in assessments, diffusion, intervention and counselling, with excellent verbal and written skills. 
• You must be a team player with an ability to understand and support the needs of volunteers
• An ability to work with a high degree of autonomy; 
• Have a working knowledge of community resources, safe food handling, First Aid, C.P.R. and basic computer skills.

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

 What we Offer:

• Meaningful work.
• Competitive compensation. 
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by May 27, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Background Information:
CHT’s facilities include its main site (currently ~100,000+ square feet) plus residential homes/properties owned/leased in the community which are used for CHT housing programs which currently total approximately 50,000 square feet.  With the addition of the expected new Main Site Development project, and new shelter site (Dufferin) as well as other pending site additions, CHT’s total real estate footprint will exceed 250,000 square feet.  This position entails oversight of typical annual capital budgets of more than $2 million (which will increase substantially over time as sites are added) and operating budgets (operations/facilities/food services/business reception) totaling >$4.5 to $5 million.  The Operations/Food Services team includes a team of >50 staff.  With the rapid expansion of CHT’s program area, including residential housing (shelter and transitional housing), this position is responsible for an ever-growing portfolio of CHT owned and leased real estate and managing relationships with key stakeholders (development consulting support such as prime consulting architect, project management consulting support and other key technical resources and Board/Volunteer support on such projects).  This position is a key member of CHT’ Major Projects Coordinating Committee (MPCC, a standing committee of CHT’s Board which oversees our Main Site development project) as well as our MPCC-Advisory Group (MPCC-AG, which is a subset of CHT’s MPCC/Board along with external volunteer consulting resources who have expertise in the development and construction areas). This role will also be a key position at the staff Executive Team providing input and support to strategic priorities and critical issues.
In this role, this position must oversee sequencing, risk mitigation, temporary site planning, and cross-team coordination to ensure uninterrupted service delivery during redevelopment; lead development of a coherent forward-looking housing strategy that identifies opportunities, evaluates feasibility, and positions CHT to scale effectively; and build an integrated facilities function that ensures reliability, safety, and proactive asset stewardship across all CHT properties.

Key Responsibilities
•    Facilities Management & Operations: Includes developing preventative maintenance programs, oversight of daily operations through a large operations team (cleaning, security, ensuring safety compliance including legislated requirements to ensure compliance with applicable laws/regulations, and facilitating emergency response for facilities) onsite and offsite.  Direct, supervise and mentor a team of Operations/Facilities/Food Services managers.
•    Capital Projects & Development and Housing Management: Manage CHT’s real estate portfolio – lead activities related to real estate acquisition, development, investment, management, and sale.  Provide expertise and guidance on real estate and development matters.  Lead the development of new sites and ensure successful implementation.  Key tasks include capital planning, managing all stages of capital projects, planning and managing multi-million-dollar budgets, and overseeing contractors/consultants.  Liaises with external consulting resources such as Project Managers, Engineers, Prime Consulting Architects, Urban Planners, etc., in conjunction with major redevelopment projects and day-to-day operations.  Ensure sites are properly appointed (e.g., furniture, fixtures and equipment, commercial/non-commercial kitchen facilities).  
•    Leadership & Administration: Encompasses leading and mentoring a large operations/facilities/food services team, managing operating budgets and utility costs, and acting as a liaison with various stakeholders.  Building strong relationships with internal and external stakeholders – collaborate with stakeholders to achieve shared goals.  Represent CHT at meetings and events related to real estate development.

Main Site Major Real Estate Development Project and Site Expansion Activities Plus Decanting/Swing Space Responsibilities: 
o    Responsible for leading Major Real Estate Development/Expansion initiatives by acting as CHT’s main source of contact for real estate development activities such as the Main Site Redevelopment Project costing $200+ million.  As part of this project, CHT will be required to access swing space during demolition/construction which will be led by this position, including all logistics related to decanting and relocation to the redeveloped site when completed.
o    Responsibilities of this role also include further expansion activities such as the design/development of a new CHT shelter program to be opened in 2027 and ongoing operation of this facility which will include 50+ new crisis/transitional housing beds.  In addition, support new real estate projects as they arise, such as major expansion in leased housing facilities.  
o    This position acts as CHT’s primary liaison with designated consultants including legal counsel, prime architects, project managers, and construction firms involved with real estate expansion projects. 
o    This position is responsible for leading and overseeing the entire real estate development process, from concept to completion, with a strong emphasis on financial management, project execution, and stakeholder relations. This will happen with the support of other executive staff as needed for particular projects.
o    Responsible for ensuring CHT secures adequate swing space during decanting during the Main Site redevelopment project and mobilizing resources to successfully complete moves to the swing space during construction and ultimately moves into the new space.  In-house expert on real estate project management and project-related risk-mitigation, and operation of additional sites when they are completed (over time, it is expected that CHT’s facilities footprint could expand two-to-threefold.

Qualifications:
Education – A bachelor’s degree in a relevant field such as architecture, engineering, construction management, facilities management, or equivalent.
Experience – Significant progressive (7-10+ years) of executive/senior level leadership experience with exposure to large capital projects and renovation work (over $20 million and ideally over $50-75 million) plus facilities management, capital project management, and team leadership.
5+ years of leading multi-disciplinary teams ranging from leading leaders to technical roles.
Experience in operation of large physical facilities and related building systems, including operation of culinary facilities.
Technical Knowledge – A strong understanding of building systems, construction methods, and building codes. 
Strong skillset in teambuilding, negotiation and conflict resolution
Project Management – Proven experience in managing multi-million-dollar budgets and complex projects.  Construction & Design Management, Procurement (RFQs/RFPs/RFIs), and Business Continuity Planning (Disaster Recovery and Safety Planning).
Certifications – FMP, CVM, or PMP, or comparable experience.
Soft Skills – Strong communication, strategic thinking, problem-solving, and negotiation skills are critical for success in this role.

Key Competencies
Strategic Leadership – develop and execute a long-term housing strategy that expands CHT’s capacity, strengthens its real estate portfolio, and responds to housing needs of youth in Toronto.  Works well with Board members and executives on strategy.
Capital Planning & Project Management – Oversee major redevelopment, renovations, and new-build initiatives with strong planning, budgeting, vendor management, and risk oversight to ensure safe, timely and cost-effective delivery.
Facilities & Asset Management – Ensure proactive maintenance compliance, and life cycle management across all CHT properties, creating safe, reliable, and high-quality spaces for young people and staff.
Partnerships & Sector Engagement – Build strong partnerships with government, housing providers, real estate partners, and funders to unlock opportunities, navigate policy changes, and advance CHT’s housing goals.
Operation Excellence & Systems Thinking – Establish clear processes, controls, and performance standards across housing, facilities, and development functions to support efficiency, safety, and accountability.
Equity, Advocacy & Community Alignment – Champion equitable access to housing and represent CHT in sector conversations, ensuring that CHT’s housing strategy reflects community realities and the voices of young people.

Other Relevant Skills:
•    Strong interpersonal skills and ability to manage multiple tasks under tight time constraints.
•    Project management and excellent leadership skills; highly organized, detail oriented and focused.
•    Ability to write tender documents and lead complex requests for proposal (RFP) processes, including review of tender submissions and short-listing selected firms and reviewing proposals in depth to ensure CHT’s needs are addressed and related project risks are mitigated.
•    Ability to interpret architectural plans and understand their content and address areas of concern that might impact CHT’s operations once implemented.
•    Occupational Health & safety training and good working knowledge of the OH&S Act. 
•    Awareness of Food Safety and Control and Property/Trades management an asset. 
•    Broad general management skills including budgetary control techniques and negotiating. 
•    Demonstrated ability and experience in planning and systems development.
•    Excellent verbal and written skills and a team player; computer literacy.

APPENDIX – Accountabilities/Key Results Areas:
Building Operations/Safety and Security – 15%
Life Cycle & Major Capital Projects (Including Funding Proposals) – 10%
Major Real Estate Development – Special Projects/Facilities Development/Space Planning, Facilities Design and Layout – 50% 
People/Team Leadership and Budget/Administrative Control – 20%
Other - 5%

Interested candidates are welcome to apply directly to this posting on or by May 25, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please.

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Madison House

On Site

Part Time, Permanent

Level 6

Requisition Number: MAD-2026-002

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview: In this position, the candidate will be responsible for direct implementation of Covenant House’s philosophy, mission statement and policies as they pertain to residential care. We are currently recruiting for 1 Part Time Youth Worker with flexibility for a variety of shifts: days, weekends, and overnights (10:30pm- 8;30am). Minimum 5 shifts per calendar month. This is a new role. 

Responsibilities: 

• Ongoing assessment of youths' needs; individual counseling with youth. 
• Crisis intervention in situations of physical confrontation, medical and psychiatric emergencies, and for youth who have recently experienced trauma.
• Acting as an advocate for youth both within the agency as well with external agencies.
• Maintaining client files, intakes, discharges, case summaries, completion of all necessary forms pertinent to youths' plans.
• Providing direct support to Case managers

Qualifications:

• College or university degree or diploma in child and youth work or equivalent.  
• Minimum two years' experience in a shelter or residential setting. 
• Knowledge of adolescent developmental theory and specific issues related to street youth. 
• First Aid, CPR and basic computer skills an asset. 
• Ability to identify, assess and intervene with youth in crisis as individually needed.
• Ability to work from a trauma informed lens.
• Excellent verbal and written communication skills. 
• Knowledge of community resources.  

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation. 
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by May 22, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

 Youth Worker 

Rights of Passage (ROP)

On Site

Part Time, Permanent (Weekend, Overnights)

Level 6

This position includes day shifts (8am to 4pm), evening shifts (3pm to 11pm) and overnight shifts (10:30pm to 8:30am)

Job Responsibilities:

• Building professional supportive relationship with ROP participants and supporting their plans including maintaining physical and electronic files in ETO.
• Supporting participants through orientation, their experiences in program and successful transition to independent living or other supportive housing.
• Utilize a trauma-informed approach and relentless engagement with participants.
• Facilitating at least two group life skill sessions monthly and providing occasional individual life skills with participants.
• Ongoing assessment of participants' needs; providing individual counseling and completing referrals to other supports in the community.
• Crisis intervention in situations of physical confrontation, medical and psychiatric emergencies, and for participants who have recently experienced trauma.
• Support participants in their life skills development by working one on one with them on daily routines such as personal hygiene, laundry, cooking, budgeting and room cleanliness.
• Advocating for participants both within the organization and external partners.
• Shift coordinating role that includes delegating responsibilities among staff team on shift and taking primary accountability for the safety of everyone and the environment.
• Conducting reception functions and monitoring of various spaces in the building to ensure safety.
• Management of the external environment; by supervisor’s request completing building checks and searches.
• Assisting in training of new staff.

Qualification, Experience:

• College or university degree or diploma in child and youth work or equivalent.
• Minimum two years’ experience in a shelter or transitional housing program.
• Demonstrated ability of using trauma-informed approach working with young people.
• Understanding of case management principles and practices and relentless engagement.
• Knowledge of adolescent developmental theory and specific issues related to youth experiencing homelessness.
• First Aid, CPR, UMAB and basic computer skills (SMIS, ETO, Word, Excel, etc.) an asset.
• Ability to identify, assess and intervene differentially with youth in crisis.
• Excellent verbal and written communication skills.
• Knowledge of community resources.

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

Interested candidates are welcome to apply directly to this posting on or by May 22, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls, please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Anti Human Trafficking Department

On Site

Full Time, Permanent

Level 6

Requisition Number: AHT-2026-003

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview

In this position the candidate will be part of the Anti-Human Trafficking team, and will be responsible for direct implementation of the Covenant House’s philosophy, mission statement and policies as they pertain to residential care. Assisting with specialized day to day care and counselling to the young women residing in Supported Housing. The Youth Worker will be expected to work in an off-site program of Covenant House Toronto. 

We are currently recruiting for 1 Full Time, Permanent, AHT Youth Worker. This is a replacement role within the organization

Please note this position involves working Day shifts (8am to 4pm) and Evening shifts (3pm to 11pm).

Responsibilities: 

• Ongoing assessment of youths' needs; individual counseling with youth.  Establishing and maintain safety plan, as needed.
• Provide trauma-informed crisis intervention techniques in situations of physical confrontation, medical and psychiatric emergencies, and for youth who have recently experienced trauma. 
• Acting as caregiver; assisting youth with nightly routines and sleep hygiene practices
• Acting as an advocate for youth both within the agency as well with external agencies. 
• Management of external environment completing building resident safety checks and monitoring of surrounding community vis external cameras.
• Assisting in training of new staff 
• To work and maintain the Sanctuary and safety of the Rogers Home for youth and staff. 
• Perform all relevant documentation and ensure overnight duties are completed e.g. Health & Safety Requirements, Participants Daily Notes (PDN’s), Communications Log, Petty Cash logbook, incident reports.
• Stay up to date on all relevant communications, including staff/management/supervisory emails, client case notes, participant daily notes (PDN’s), training communications, policy, and procedures updates, etc.
• Promoting community inclusion, independence and self-determinism for the individuals supported. Support participants to identify, work towards and achieve their goals/personal outcomes.

Qualifications:

• College or university degree or diploma in child and youth work or equivalent.  
• Minimum two years' experience in a shelter or residential setting.  
• Knowledge of adolescent developmental theory and specific issues related to the youth in our care.  
• First Aid, CPR and basic computer skills an asset.  
• Ability to identify, assess and intervene differentially with youth in crisis.  
• Excellent verbal and written communication skills.  
• Knowledge of community resources.  

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation. 
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by May 18, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Resident Services Department

Onsite

Full Time, Permanent

Level 6

Requisition Number: RES-2026-017 & RES-2026-018

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview: In this position the candidate will be responsible for direct implementation of Covenant House’s philosophy, mission statement and policies as they pertain to residential care. Note: This position supports a 24/7 operation; candidates with flexible availability are preferred.

This role is specifically for day and evening shifts. Day shifts are 8am to 4pm and evening shifts are 3pm to 11pm.

We are currently recruiting for 2 Full Time, Permanent Youth Workers. These are replacement roles within the organization

Responsibilities:

• Responsible for ongoing assessment and attendance to youth’s needs, both physical and emotional, from a trauma informed lens.
• Assist with the development of a plan that addresses the expressed needs and goals of the client, in conjunction with them and the Case Manager.
• Facilitate the development of life skills and recreational activities through individual and group work.
• Meet with youth daily to offer support and assistance with plan elements.
• Connect youth to community resources and social supports as needed.
• Complete intake interviews and facilitate discharges from the program when appropriate in consultation with the Shift Supervisor.
• Manage wake up and bedtime routines, room access as well as access to laundry, tokens, assistance from other resources within Covenant House, including HCS, Educational and Vocational Services and Community Support Services.
• Provide individual counseling and support and management of behavior within the environment.
• Monitor meals, the packing of belongings and the movement of youth in and out of the building through both the Residential Reception area and the Main Reception.
• Ensure safety and security of the environment is maintained. Greet visitors, staff and emergency services at the Main Reception entrance.
• Provide assistance during times of illness or crisis by contacting emergency services or by utilizing appropriate supports with the agency.
• Responsible for caseload of up to 10 youth.
• Attend Case Management Team meetings, case conferences and any other meetings involving the client, or their plan as needed.
• Responsible for daily documentation of progress and activity on the youth’s case plan.
• Works collaboratively with other departments and agencies involved in the client’s plan.
• Update the Shift Supervisor, Case Manager and coworkers of any concerns or changes regarding client’s situation or state of mind. 
• Participate in program evaluation through completion of outcome tools and surveys with youth.
• Complete all documentation relevant to incidents, intakes and discharges via the paper file, ETO and SMIS.
• Logging intakes, referrals, visitors to main reception, answering phone calls, calling emergency services when required.
• Checking and responding to email daily.
• Other additional duties as assigned

Qualifications

• College or university degree or diploma in child and youth work or equivalent.
• Minimum two years' experience in a shelter or residential setting using a trauma informed approach.
• Knowledge of adolescent developmental theory and specific issues related to street youth.
• Proficient in Microsoft Office.
• First Aid, CPR.
• Ability to identify, assess and intervene differentially with youth in crisis.
• Excellent verbal and written communication skills.
• Knowledge of community resources.

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by May 29, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

On site

Contract, Full Time 

Level 4

Requisition Number: OPS-2026-008

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of 24-7 services to more than 300 young people each day.  

As a national leader, we educate and advocate for long-term change to improve the lives of vulnerable youth. This includes influencing public policy, leading awareness and prevention programs and continually building and sharing our knowledge. As a learning organization, we strive for excellence and programs with impact.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer housing options, health and well-being support, training and skill development, and ongoing care once youth move into the community.

Thanks to our donors, who contribute almost 75 per cent of our $40-million annual operating budget, we are able to deliver these comprehensive programs and services.

Since 1982, Covenant House has supported more than 100,000 young people.

Overview

The Cook will be responsible for preparing and serving of meals and the regular cleaning and sanitizing of the meal preparation area, equipment and cookware. 

We are currently hiring for 1 Contract, Full time Cook. This is a replacement role covering until end of August, 2026. The schedule is rotating Sunday, Monday, Tuesday, Friday, Saturday, 7:00am - 3:00pm. 

Responsibilities:

• The cook will be responsible for production/preparation of all menu items to include seasoning, marinating and cooking of salads, soups, fish, meats, vegetables, desserts, allergen, dietary, vegan and vegetarian option or other foods as instructed by the Operations manager.
• To prepare and cook for 250 plus meals a day for each meal service.
• Plan and schedule production for menu items, assist in ordering supplies, and keep records and accounts as necessary according to standard policy and procedures of the organization.
• Supervise, direct and train personnel and youth training in the food production kitchen in order quantity and quality standards are maintained according to the departments’ goals and objectives. 
• Supervises and participates in cooking, baking and the preparation of foods.
• Reports to the Foodservice Manager needs for weekly production according to business and projected goals for food cost budgets.
• Must participate with Receiver/Purchaser in checking of all purchased supplies for quality and account for each delivered item.
• Operate the dishwasher, ensuring that it is running at the proper temperatures with proper chemical cleaners; washing all dishes generated by youth and staff.
• Cleaning the food service equipment and facility daily in accordance with the established schedule.
• Responsible in checking and organizing fridge and freezer for inventory.
• Ensures menus support religious, ethnic dishes and support annual holiday including Black History Month.
• Response for any calls for in-kind and other donation inquiries.
• Serving meals and interacting with youth in a challenging and sometimes stressful environment; assessing when to involve Youth Workers.
• Assisting with catering of meetings and special events
• Transporting food and supplies to appropriate areas if the Kitchen helper is unable to do it.

Qualifications:

• Minimum 2-5 years’ experience in the hospitality/customer service industry.
• Successful completion/enrollment in a recognized Culinary Training Program or Ministry Apprenticeship program
• Strong written and verbal communications skills.
• Current food handler’s certificate.
• Ability to prioritize and read orders, menus, standard recipes and task sheets, plan, prepare and execute meals within set deadlines with attention to standards of wholesomeness, quality and quantity as instructed.
• Supervisory skills to provide guidance, training, direction and to coordinate, assign, schedule, check and supervise the work of staff in food production
• Should be familiar with the operation and cleaning of all food service equipment, particularly an automatic dishwasher.
• Familiar in preparing meal with allergen and dietary need (i.e gluten free, lactose free, vegan and vegetarian etc.).

Interested candidates are welcome to apply directly to this posting on or by April 29th, 2025. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please.

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Case Management Services Department

On Site

Full Time, Permanent

Level 8

Requisition Number: CMS-2026-002 & CMS-2026-003

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:

The Case Manager, Thrive Newcomer Program is responsible for developing and overseeing case management for youth assigned to their case management team and for providing case management leadership and mentoring to the team.

This position requires a high level of engagement with diverse populations, including youth who are newcomers, refugees, and those with precarious immigration status. A strong working knowledge of immigration systems, legal supports, settlement services, and barriers faced by newcomer youth is essential.

This role involves relationship building, assessment, collaborative planning, monitoring/evaluation, advocacy, and systems navigation support involving internal and external services and resources. The Case Manager will work collaboratively across our continuum of services, utilizing an integrated Client-Centered, Trauma-Informed, Harm Reduction Informed, AOP (Anti-Oppressive Practice), Housing First for Youth, Strengths/Resiliency-Based approach, with a focus on developmentally appropriate wellness and transition planning towards sustainable exits from homelessness.

We are currently recruiting for 2 Full-time, Permanent Thrive Case Managers. This is a new and replacement position within the organization. 

Responsibilities:

• Provide ongoing case management engagement for youth assigned to the Case Manager and their team, with an emphasis on inclusive, culturally competent support for newcomer and immigrant youth.
• Collaborate with youth to assess their needs, discuss options, and develop a case plan that reflects their strengths and lived experiences with sensitivity to cultural identity, migration history, and legal status.
• Assess risks and develop safety plans in collaboration with youth (e.g., relational, mental health, substance use, immigration concerns),and coordinate proactive risk mitigation strategies with the Thrive team.
• Provide mentorship and oversight to team members in implementing individualized case plans.
• Maintain up-to-date, accurate, and professional case documentation that aligns with the standards and ethical guidelines set out by the Ontario College of Social Workers and Social Service Workers (OCSWSSW), including timely recording of assessments, case plans, progress notes, risk evaluations, service referrals, and case reviews. 
• Ensure all documentation reflects a client-centered, strengths-based approach, respects client confidentiality and informed consent, and upholds principles of transparency and accountability, and professional integrity.
• Ensure case management includes appropriate referrals to settlement services, immigration legal supports, language access resources, and trauma-specific services for those impacted by forced migration or conflict.
• Facilitate access to internal and external service providers, including supports related to physical/mental health, substance use, housing, and immigration pathways (e.g., legal aid, refugee/asylum claims, PR applications).
• Coordinate case conferences and consultations, advocating for youth within systems such as IRCC, Legal Aid Ontario, and settlement agencies.
• Maintain up-to-date knowledge of community resources, including newcomer and immigration-specific supports.
• Participate actively in program development, interdepartmental collaboration, supervision, and continuous learning.
• Contribute to quality improvement initiatives and evidence-based practice within the department.
• Other additional duties as assigned 

Qualifications

• BSW or MSW degree, with 5 years of related experience, including at least 2 years working with youth experiencing homelessness.
• Registration in good standing with the College of Social Workers and Social Service Workers.
• Experience working with newcomer, refugee, and immigrant youth is strongly preferred.
• Demonstrated understanding of immigration systems, legal protections, and barriers affecting youth with precarious status (e.g., human trafficking, unaccompanied minors, refugee claims, family reunification issues).
• Strong commitment to an integrated, anti-oppressive, trauma-informed, harm reduction, and housing-first approach.
• Proven ability to manage complex cases involving housing instability, substance use, mental health, and intersectional identities, including immigration-related vulnerabilities.
• Excellent interpersonal, advocacy, and communication skills.
• Familiarity with documentation practices, outcome measurement, and reflective supervision.

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

 What we Offer:

• Meaningful work.
• Competitive compensation. 
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by May 5, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.