Finance Department

Hybrid

Full Time, Permanent

Level 11

Requisition Number:  FIN-2026-004

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:

Reporting to the Chief Financial Officer, the Associate Director, Financial Operations provides operational leadership for Covenant House Toronto’s accounting, payroll, financial reporting, audit, charitable regulatory reporting, internal controls, procurement and financial operations. The role is accountable for accurate, timely and reliable financial information and for sustaining a strong, practical control environment.

This is a hands-on leadership role for a technically strong accountant who can preserve operational continuity while modernizing financial operations. The Associate Director will lead full-cycle accounting and procurement, complex payroll oversight, audit readiness and regulatory filings, including the annual CRA T3010 Registered Charity Information Return. The role will also advance the effective use of NetSuite, Power BI and related systems, drawing on Sage experience where relevant to legacy processes and transition requirements. The role is expected to drive the ongoing development of Finance technical and system capabilities, including maintenance, controls, user adoption, process design, reporting enablement and continuous improvement, in collaboration with the Director, Finance & Analytics and other partners.

As Covenant House Toronto transforms its finance function, the Associate Director will provide full-cycle people leadership, strengthen leadership capacity, document institutional knowledge, standardize processes and embed scalable controls. Over time, the role will extend a collaborative, risk-based operational assurance approach across the agency, introducing leading practices without creating unnecessary administrative burden or compromising service to internal partners or youth.

We are currently recruiting for 1 Full-time Permanent Associate Director, Finance Operations. This is a replacement position within the organization. 

Responsibilities:

1. Financial Operations and Full-Cycle Accounting

• Lead all aspects of monthly, quarterly and annual close processes, including journal entries, reconciliations, accruals, deferrals, allocations and supporting working papers.
• Ensure the integrity of the general ledger, chart of accounts, financial dimensions and underlying financial data.
• Oversee procurement, accounts payable, accounts receivable, cash and banking transactions, fixed assets, restricted and designated funds, and financial recordkeeping.
• Ensure accurate accounting across programs, departments, projects, funding sources and legal or reporting entities, as applicable.
• Prepare and review timely financial statements, schedules and management reports in accordance with applicable accounting standards and organizational policies.
• Maintain clear procedures, accountabilities and service standards for core finance operations.

2. Internal Controls, Risk and Operational Assurance

• Own and continuously strengthen the financial internal control framework, including controls over close, journal entries, reconciliations, payments, revenue, payroll, procurement, cash, banking, system access and segregation of duties.
• Develop a risk-based program of internal control reviews and operational assurance, beginning with Finance processes and expanding to priority agency processes over time.
• Assess process design and control effectiveness, identify gaps or duplication, document findings and agree practical corrective actions with process owners.
• Partner with operational leaders to introduce scalable leading practices that improve stewardship, consistency and accountability without disrupting business service or creating unnecessary bureaucracy.
• Apply a service-oriented approach to controls by considering risk, cost, effort and operational impact when recommending changes.
• Monitor remediation plans and recurring control issues, escalating significant risks appropriately.
• Support enterprise risk management, fraud prevention, policy compliance and protection of organizational assets.

3. External Audit and Technical Accounting

• Lead annual external audit planning and execution, including preparation of audit schedules, working papers, financial statement support and coordination of responses.
• Maintain year-round audit readiness and high-quality documentation so that audit requirements are addressed efficiently and accurately.
• Act as a key liaison with external auditors and coordinate management responses and remediation of audit or control findings.
• Research, interpret and apply accounting standards and provide clear recommendations on complex or emerging technical accounting matters.
• Lead implementation of new accounting policies, standards and reporting requirements.
• Support funder, government, compliance and other assurance reviews as required.

4. Payroll Expertise

• Provide expertise over complex payroll operations, controls, reconciliations, remittances and reporting requirements.
• Expert knowledge of ESA and CRA regulations and compliance standards inclusive but not exhaustive T2200, taxation regulations and benefits reconciliation with RRSP remittance. 
• Ensure payroll transactions are complete, accurate, appropriately approved and correctly recorded and allocated across programs, departments, positions, projects and funding sources.
• Partner with People and Culture and payroll service providers to resolve issues, strengthen data integrity and improve end-to-end processes.
• Maintain effective controls over employee changes, payroll inputs, interfaces or imports, payments, liabilities and year-end reporting.
• Identify opportunities to streamline payroll accounting, labour-cost reporting and related reconciliations.

5. Charitable, Tax and Regulatory Reporting

• Lead the preparation, review and timely filing of the annual online CRA T3010 Registered Charity Information Return and related supporting schedules.
• Modernize the T3010 preparation process through clear ownership, documented data sources, reconciliations, review controls and an efficient repeatable filing calendar.
• Ensure charitable filings are complete, accurate, consistent with audited financial information and supported by appropriate documentation.
• Oversee other applicable tax, statutory and regulatory filings and remittances, coordinating specialized external advice where required.
• Monitor changes in charitable, accounting and regulatory reporting requirements and recommend appropriate responses.
• Support transparent reporting for restricted contributions, government funding, donor obligations and Board-designated funds.

• Serve as the Finance business owner for NetSuite and related financial systems, driving the continued development of technical capabilities that support accounting, payroll, procurement, controls, reporting and operational requirements. 
• Lead finance-side system maintenance and governance, including configuration requirements, workflows, roles, approvals, master data, testing, release readiness and issue resolution. 
• Establish and perform periodic reviews of system access, segregation of duties, configurations, workflows, interfaces and automated controls, and ensure identified issues are remediated. 
• Identify, prioritize and implement system enhancements and automation opportunities that strengthen controls, improve efficiency, reduce manual work and improve the user experience. 
• Partner with the Director, Finance & Analytics and other stakeholders on Power BI, reporting, data quality, integrations and broader finance technology priorities, with shared accountability for advancing Finance technical capabilities. 
• Champion disciplined system use, user adoption and ongoing capability development across Finance, while reducing reliance on duplicate entry, unsupported workarounds and manual spreadsheets. 
• Ensure system changes and new processes are appropriately documented, tested, approved, communicated, implemented and reviewed for ongoing effectiveness. 

7. People Leadership, Development and Change Enablement

• Lead and develop team members and other leaders within Financial Operations, including managers, supervisors and team leads, by setting clear accountabilities, strengthening leadership practices and supporting effective decision-making. Provide overall leadership to the accounting, payroll and procurement teams, fostering collaboration, accountability, service excellence, high performance and alignment with organizational priorities. 
• Provide full-cycle people leadership, including workforce planning, recruitment, selection, hiring, onboarding, role clarity, ongoing coaching, evaluations, performance management, employee development, retention and offboarding. 
• Establish clear performance expectations and development objectives, provide timely feedback, address performance concerns and recognize strong contributions. 
• Assess team and leadership capability gaps and coordinate practical development plans that strengthen technical accounting, controls, systems, procurement and process-improvement capabilities, drawing on internal and external subject matter expertise where appropriate. 
• Build succession depth, cross-training and knowledge transfer across Financial Operations to reduce key-person dependency and preserve critical institutional knowledge. 
• Lead teams through significant system, process and organizational change with clear communication, meaningful engagement, training, reinforcement and accountability. 

8. Budgeting, Forecasting and Decision Support

• Support the annual budget, periodic forecasting, cash-flow planning and variance analysis processes.
• Provide accurate operational inputs, accounting insight and historical context to strengthen plans and forecasts.
• Partner with the Director, Finance & Analytics and departmental leaders to improve financial accountability and decision support.
• Identify emerging financial risks, trends and operational issues and recommend timely action.
• Contribute to management, committee and Board reporting as required.

9. Cross-Agency Partnership and Service Excellence

• Build trusted relationships with leaders and staff across the agency and position Financial Operations as a responsive, solutions-oriented partner.
• Explain accounting requirements, controls and risks in clear, practical language for non-finance stakeholders.
• Engage affected teams before changing processes and incorporate operational realities into control and workflow design.
• Establish and monitor service standards for Finance interactions, resolving issues without compromising control integrity.
• Balance stewardship, compliance, efficiency and the agency’s service needs in recommendations and decisions.

Qualifications and Experience:

• CPA designation in good standing is required.
• Bachelor’s degree in accounting, finance, commerce, business administration or a related discipline.
• Approximately 8 to 12 years of progressive accounting and finance experience, including meaningful responsibility for financial operations and leadership of leaders and multidisciplinary teams. Demonstrated depth in full-cycle accounting, financial reporting, internal controls, payroll, procurement, external audit and technical accounting.
• Experience leading or supporting internal control reviews, internal audit, operational assurance or risk-based process reviews.
• Experience preparing or overseeing charitable, tax or regulatory filings. Direct T3010 experience is strongly preferred.
• Demonstrated experience with full-cycle people leadership, including hiring, onboarding, coaching, evaluations, performance management, development, succession planning and offboarding. Hands-on NetSuite experience is strongly preferred, including finance business ownership, implementation, configuration, maintenance, controls, access governance, testing, optimization or audit of system processes. Experience with Power BI or comparable reporting and analytics tools is preferred.
• Experience with Sage is an asset, particularly in a legacy-system or transition environment.
• Advanced Excel capability is required.
• Experience in a not-for-profit, charitable, healthcare, social services, government-funded or complex multi-program environment is strongly preferred.
• Experience with budgeting and forecasting is an asset; the priority is deep technical accounting and operational leadership.

Skills & Leadership Competencies

• Deep technical accounting judgment with exceptional attention to accuracy, evidence and documentation.
• Ability to combine strategic perspective with hands-on operational execution.
• Strong understanding of internal controls, risk assessment, audit methodology and practical remediation.
• Forward-thinking and systems-oriented, with the ability to drive Finance technical capabilities, system governance and continuous improvement. Proven ability to lead leaders and teams, manage performance, build capability and guide employees through change. Clear written and verbal communication with finance and non-finance audiences.
• Sound judgment, integrity, discretion and accountability.
• Strong planning, prioritization and follow-through in a complex environment.
• Commitment to Covenant House Toronto’s mission and values.

 What we Offer:

• Meaningful work.
• Competitive compensation. 
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by October 23, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Employment Services Department

Onsite

Full Time, Contract (3 Months)

Level 6

Requisition Number: CFL-2026-001

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview: In this position the candidate will be responsible for direct implementation of Covenant House’s philosophy, mission statement and policies as they pertain to residential care. Note: This position supports a 24/7 operation; candidates with flexible availability are preferred.

We are currently recruiting for 1 Full Time, Contract CFL Youth Worker. This is a replacement role within the organization

Overview: The Cooking for Life (CFL) Youth Worker supports youth participating in the pre-employment training program. Working from a trauma-informed, strengths-based, and youth-centered approach, the Youth Worker helps participants develop employment readiness, life skills, and culinary workplace skills while fostering confidence, resilience, and personal growth. In collaboration with the CFL team, the Youth Worker provides direct support, facilitates skill development, coordinates wraparound services, and contributes to the successful delivery of each program cohort.

Responsibilities:

Youth Support & Skills Development

• Build positive, supportive relationships with youth and create a safe, inclusive, and engaging learning environment.
• Conduct regular individual and group check-ins to support participant wellbeing, goal achievement, and program engagement.
• Provide coaching, mentorship, and guidance to help youth develop workplace readiness, communication, teamwork, conflict resolution, and coping skills.
• Support youth in accessing wraparound services, including housing, healthcare, mental health, education, employment, and financial supports.
• Assist youth in navigating internal and external services, scheduling appointments, and addressing barriers to participation.
• Monitor participant wellbeing and respond appropriately to crises, safety concerns, and emerging needs.
• Assist the Chef Instructor in the kitchen as youth learn about culinary, food safety, and workplace skills ensuring professional expectations and positive workplace behaviours.

Program Coordination & Delivery

• Coordinate and maintain cohort schedules, including workshops, guest speakers, volunteers, program activities, and special events.
• Liaise with internal staff, community partners, and volunteers to support program delivery.
• Plan and facilitate workshops on topics such as wellness and self-regulation
• Prepare participant resources, lockers, uniforms, and other program materials for each cohort.
• Support program events, graduations, and participant recognition activities.

• Maintain accurate participant records, case notes, attendance tracking, and service documentation in ETO and other program systems.
• Manage petty cash in accordance with organizational policies.
• Participate in team meetings, program planning, staff training, and professional development activities.

Qualifications

• Diploma or Degree in Child and Youth Care, Social Work, Social Service Work, Community Services, Human Services, or a related field.
• Minimum two years of experience working with youth facing barriers related to homelessness, employment, mental health, or other complex needs.
• Experience facilitating groups, workshops, and employment or life skills programming.
• Experience in culinary training, hospitality, food services, workforce development, or employment programs is an asset.
• Strong understanding of trauma-informed, strengths-based, anti-oppressive, and harm reduction practices.
• Excellent youth engagement, mentorship, and relationship-building skills.
• Strong facilitation, coaching, crisis intervention, and conflict resolution abilities.
• Strong organizational, administrative, and time-management skills.
• Proficiency in Microsoft Office and case management databases (ETO preferred).
• Ability to collaborate effectively within a multidisciplinary team and community-based environment.

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by October 28, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Campaign Team Department

Hybrid

Full Time, Permanent

Level 7

Requisition Number: CAMP-2026-003

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview: This is an opportunity to help advance Covenant House Toronto's ambitious redevelopment campaign. As Covenant House Toronto prepares for the largest capital campaign in our history, the Development Associate, Campaign will help coordinate the people, materials and follow-up needed to support Campaign Cabinet members, fundraising volunteers, donors and campaign staff.

Working closely with the Vice President, Campaign, the Senior Manager, Campaign Operations and frontline fundraisers, the Development Associate will coordinate campaign activity, maintain prospect and volunteer information, support donor engagement and stewardship, and prepare the materials and documentation needed to advance fundraising relationships.

Through this work, the Development Associate will help inspire the philanthropic support needed to ensure young people at risk of and experiencing homelessness have the opportunity to heal, grow and build stable futures.

We are currently recruiting for 1 Full Time, Permanent Development Associate, Campaigns. This is a new role within the organization

Responsibilities:

Campaign Cabinet & Volunteer Engagement (30%)

• Coordinate Campaign Cabinet and campaign committee meetings, including scheduling, agendas, briefing packages, presentations, minutes and follow-up.
• Serve as a day-to-day contact for Campaign Cabinet members and fundraising volunteers.
• Support the recruitment, onboarding and orientation of campaign volunteers, and help maintain their ongoing engagement.
• Prepare volunteers for donor meetings and outreach, coordinate related activities, and track follow-up actions using established campaign systems.

Fundraising & Donor Development Support (30%)

• Provide administrative and organizational support to the Vice President, Campaign.
• Support relationship managers and the Senior Manager, Campaign Operations in coordinating donor and volunteer engagement activities.
• Assemble approved donor-facing materials, including briefing notes, donor profiles, proposals, correspondence, presentations and follow-up communications.
• Coordinate donor meetings, site visits, tours and engagement activities, including preparing materials and ensuring timely follow-up.
• Document donor and volunteer meetings and maintain accurate records of engagement activities.

Prospect Pipeline & Campaign Reporting (20%)

• Maintain accurate and complete campaign prospect and fundraising data in the donor database.
• Support prospect review and moves-management meetings.
• Prepare and distribute routine pipeline and activity reports for campaign leadership, volunteers and fundraising staff.
• Maintain campaign trackers, action logs, meeting records, reporting schedules, shared files and other documentation required to support campaign operations.

Campaign Communications, Stewardship & Events (15%)

• Support campaign stewardship, including naming and recognition tracking, donor recognition activities, reporting, presentations, briefing materials and follow-up to ensure stewardship commitments are completed.
• Support donor cultivation and stewardship activities, including tours, receptions, briefings, donor meetings, volunteer gatherings, and recognition opportunities. 
• Represent Covenant House Toronto at donor meetings, campaign events, and volunteer activities, including occasional evenings and weekends.

Cross-Organizational Coordination & Team Contribution (5%)

• Serve as a responsive and professional point of contact for donors, volunteers, and internal stakeholders, ensuring inquiries and requests are addressed or directed appropriately.
• Coordinate information and contributions from internal teams for campaign materials, meetings, and activities. 
• Contribute to campaign priorities by coordinating assigned activities and deliverables. 
• Perform other related duties as assigned.

Qualifications

• 4-8 years of experience in fundraising, donor relations, campaign support, project coordination, volunteer management or a related field.
• Experience supporting major gift fundraising, a capital campaign, donor engagement, a board, committee or volunteer group is an asset.
• Exceptional organizational, project coordination and attention-to-detail skills, with the ability to manage multiple projects, deadlines, records and follow-up activities simultaneously.
• Excellent written and verbal communication skills, including experience preparing correspondence, briefing materials, presentations and reports.
• Experience using donor databases, CRM platforms and Microsoft Office applications, with a strong commitment to accurate and complete data.
• Professional and trustworthy, with the ability to handle confidential donor and volunteer information.
• Strong client service and relationship-building skills, with the ability to build positive working relationships with donors, volunteers, colleagues, and external stakeholders.
• Highly collaborative, proactive and solutions-oriented, with sound judgement and a professional approach to confidential information.
• A commitment to Covenant House Toronto’s mission and the impact of philanthropy on the lives of young people.

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by October 28, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Outreach Department

Onsite

Full Time, Permanent

Level 6

Requisition Number: DIO-2026-006

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:
The chosen candidate will be responsible for direct implementation of Covenant House philosophy, mission statement and policies as they pertain to disconnected, homeless and hard to serve youth. As a member of the community support services team, you will establish relationships, provide counselling and case management on an on-going basis via networking in the community. 

We are currently recruiting for 1 Full-time, Permanent Youth Worker. This is a replacement role within the organization. Wednesday to Sunday 11am to 7pm

Responsibilities:

• Develop and manage brief service and community support plans 
• Provide a welcoming environment to youth 
• Establish healthy relationships by engaging with youth 
• Provide daily on going, supportive and crisis counselling 
• De-escalate physically and verbally hostile situations 
• Assess youth’s needs for food an provide meals, and food packages in accordance with the safe food handling practices 
• Refer clients to appropriate resources both within Covenant House and in the community 
• Support youth in reconciling with family 
• Capture stats on ETO 
• Document client touch points on ETO system 
• Gather and update information, i.e. flyers, posters, etc. 
• Clean kitchen including: Defrosting freezer, clean refrigerator, wash dishes, clean milk machine, stove and microwaves 
• Screen for weapons, drugs, gang paraphernalia, alcohol 
• Back up and relief for C.S.S. reception 

Qualifications

• Applicants must possess a Child and Youth Worker diploma 
• A minimum 2 years working experience with hard to serve youth. 
• You must be skilled in assessments, diffusion, intervention and counselling, with excellent verbal and written skills. 
• You must be a team player with an ability to understand and support the needs of volunteers
• An ability to work with a high degree of autonomy; 
• Have a working knowledge of community resources, safe food handling, First Aid, C.P.R. and basic computer skills.

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

 What we Offer:

• Meaningful work.
• Competitive compensation. 
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by October 20, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Outreach Department

Onsite, Downtown, Toronto

Full Time, Permanent

Level 7

Requisition Number:  DIO-2026-003

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:
Street Outreach Workers engage directly with youth experiencing or at risk of homelessness by meeting them in community settings such as streets, encampments, and drop-in centers. This role focuses on building trust through trauma-informed and harm reduction approaches, providing immediate support for basic needs and crisis stabilization, and connecting youth to emergency shelter, health care, and other essential services. Outreach Workers act as a bridge to long-term solutions, including housing, education, and social inclusion, while maintaining strong professional boundaries and prioritizing safety.

We are currently recruiting for 1 Full-time, Permanent Street Outreach Worker. This is a new roles within the organization. 

Responsibilities:

Direct service 

• Conduct street outreach in encampments, adult shelters and drop-in programs, and other areas where unhoused young people gather.
• Identify and engage youth in need build trusting relationships while using trauma informed practice and harm reduction approach, and maintaining positive and professional boundaries
• Provide basic needs, food, clothing, hygiene and crisis interventions while working in community spaces
• Provide harm reduction tools such as naloxone kits to young people.
• Engage young people who are living in encampments and other areas where young people experiencing homelessness gather or live.
• Assess youth’s needs for food an provide meals, and food packages in accordance with the safe food handling practices
• When necessary, de-escalate physically and verbally hostile situations
• Provide ongoing support to young people in the community with system navigation and crisis support
• Support young people with accessing external services (e.g., housing, emergency shelter, obtaining their legal identification). 
• Assessing young people for potential referrals for support from other CHT programs (e.g., housing, employment, mental health counselling, family and natural supports counselling) or other community services that offer timely and appropriate support.
• Engage with local businesses and maintain a good relationship within the catchment area
• With support from program leadership, provide enhanced services during extreme cold and extreme heat alerts
• Follow CHT’s harm reduction protocols when in community and onsite (this includes administering naloxone to people who have overdosed or are suspected to have overdosed.
• Situational awareness for unpredictable/unknown environments.
• Other duties assigned in accordance with Covenant House Toronto 

Community Partnerships 

• Collaborate with community partners to ensure young people have time and appropriate referrals to external programs/supports
• Consult with outreach partners to ensure
• Maintain current information on programs and services offered by community partners.
• Engage with local businesses in the catchment area to ensure CHT’s Good Neighbour Policy is followed.

Administrative 

• Implement Covenant House philosophy, mission statement, and policies as they relate to disconnected, homeless, and hard-to-serve youth. 
• Maintain daily and monthly documentation on the ETO platform.
• Engage in regular supervision meetings with a supervisor
• Engage in team meetings (both program, department, and all staff)
• Complete fund requests as needed according to their youth's needs -ie. change of housing and payment to landlords
• Participate in program evaluations by completing ETO and outcome tools.
• Submit/ complete reports as required, including daily, monthly, and semi-annual reports and year-end

Organizational activities 

• Participation in internal and external committees
• Other additional duties as assigned

Qualifications

• Diploma in Child & Youth Work or Social Work, or a Bachelor’s degree in a related field (e.g., Social Work)
• 2–3 years supporting vulnerable youth (homelessness, housing instability, mental health, addictions, trauma)
• Experience with community-based or street outreach (streets, shelters, drop-ins)
• Strong understanding of youth development and relationship-building
• Ability to engage youth with empathy, active listening, and a non-judgmental approach
• Experience identifying mental health and concurrent disorder concerns and connecting youth to supports
• Comfortable responding to crises, including de-escalation and safety planning
• Familiarity with risk assessment (self-harm, unsafe environments)
• Training in CPR, non-violent crisis intervention (UMAB or equivalent) is an asset
• Commitment to harm reduction and trauma-informed practice
• Experience administering naloxone and responding to overdoses
• Knowledge of housing, income supports, mental health services, and community resources
• Experience working with multidisciplinary teams and community partners
• Comfortable navigating systems and advocating for youth-centred solutions
• Strong commitment to anti-racist, anti-oppressive, and social justice-based practice
• Experience with documentation and case management systems (e.g., ETO)
• Proficiency with Microsoft Office 365 and standard office equipment
• Able to work independently in dynamic, unpredictable environments
• Valid driver’s licence preferred, but not required

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

 What we Offer:

• Meaningful work.
• Competitive compensation. 
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by October 20, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Shift Supervisor

Resident Services Department

On site

Full Time, Permanent

Level 8

Requisition Number: RES-2026-023

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:

The Shift Supervisor is responsible for direct implementation of Covenant House's philosophy, mission statement and policies as they pertain to residential care

We are currently recruiting for 2 Full Time, Permanent Overnight Shift Supervisor. This is a replacement role

This role is a awake overnight position working from 10:30pm to 8:30am

Job Responsibilities:

• Responsible for the direct management of the daily shift and the direct supervision of approximately 5 FT and 8 PT staff.
• Co-coordinating and monitoring training of new team members.
• Overseeing the safety, security, contents and any emergency situations within the entire building.
• Ensuring any threats to the safety of our youth are properly managed by staff.
• Conducting interviews of potential employees, evaluating them on observation shifts and participating in the selection process.
• Ensuring that staff adhere to Covenant House’s policies and procedures.
• Managing and monitoring their team’s work concerning intakes, assessments and discharges.
• Ensuring case management issues are appropriately addressed.
• Overseeing youth discharges and admissions to the shelter.
• Making recommendations for appropriate case action plans.
• Managing petty cash float, presto cards and taxi chits.
• Ensuring they and their staff are engaged with the youth and role model, the Trauma Informed Approach to care.
• Other duties as assigned.

Qualification, Experience:

•  College or university degree or diploma in child and youth work or equivalent.
• Minimum four year’s experience in a shelter or residential setting.
• Minimum 3 year’s experience in a supervisory role
• Knowledge of adolescent developmental theory and specific issues related to street youth.
• First Aid, CPR and basic computer skills an asset.
• Ability to identify, assess and intervene differentially with youth in crisis.
• Excellent verbal and written communication skills.
• Knowledge of community resources.

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by October 1, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please.

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Campaign Team Department

Hybrid

Full Time, Permanent

Level 9

Requisition Number: CAMP-2026-002

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview: This is a unique opportunity to help build Covenant House Toronto's stewardship program during a transformational period of growth. As Covenant House Toronto prepares for the largest capital campaign in our history, the Stewardship Lead will play a central role in designing and delivering an exceptional donor experience. As part of a $150M campaign, this role will oversee stewardship for more than 200 campaign gifts of $25,000+, helping ensure every donor receives a meaningful and personalized experience.

As an early member of the campaign team, you'll shape Covenant House Toronto's campaign stewardship program, building on the strong foundation established by our Donor Experience and Development Services teams. Working collaboratively across the organization, you'll develop campaign-specific stewardship strategies, donor recognition programs, reporting frameworks, and engagement opportunities that elevate the donor experience and support the success of the campaign. As part of a highly collaborative team, you'll balance strategic thinking with hands-on execution. 

Most importantly, you'll help inspire the philanthropic support needed to ensure young people at risk of and experiencing homelessness have the opportunity to heal, grow, and build stable futures.

We are currently recruiting for 1 Full Time, Permanent Stewardship Lead. This is a new role within the organization

Responsibilities:

Stewardship Strategy & Donor Experience (40%) 

• Develop and oversee individualized stewardship plans for campaign gifts of $25,000+, working closely with gift officers to ensure stewardship commitments are delivered, whether by leading stewardship activities directly or supporting the primary relationship manager in their execution.
• Develop and implement the stewardship strategy, frameworks, processes, tools, and service standards that will support campaign donors throughout the lifecycle of the campaign.

Donor Recognition & Naming Opportunities (30%)

• Develop creative recognition opportunities that reflect donor impact, correspond with gift levels, and inspire future giving.
• Lead the development and implementation of campaign donor recognition programs, including naming opportunities, donor walls, plaques, signage, and digital recognition, with a particular focus on creating the recognition framework for Covenant House Toronto's new building.
• Collaborate with architects, designers, consultants, and internal stakeholders to integrate donor recognition into the new facility.
• Ensure recognition commitments align with donor agreements and organizational policies.

Donor Engagement & Campaign Support (10%)

• Design and coordinate meaningful donor engagement opportunities, partnering with frontline fundraisers and with the Donor Experience team to deliver donor visits, tours, milestone celebrations, recognition events, and campaign experiences.
• Represent Covenant House Toronto at donor and community events, as required.
• Contribute to campaign planning, fundraising initiatives, and donor engagement strategies.

Impact Reporting & Stewardship Communications (10%)

• Partner with the Donor Support team to develop and deliver donor impact reporting, stewardship communications, and measurement frameworks that demonstrate the outcomes of campaign investments. 

Stewardship Operations & Performance (10%)

• Maintain campaign stewardship systems and workflows to ensure donor commitments, reporting, and recognition obligations are fulfilled.
• Ensure campaign stewardship activities are accurately documented and comply with donor agreements and organizational policies.
• Monitor campaign stewardship performance and identify opportunities to improve processes, systems, and donor experience for the campaign.

Qualifications

• 5-8 years of progressive experience in stewardship, donor relations, fundraising, or a related field.
• Demonstrated experience building and managing donor stewardship, engagement, recognition, or donor experience programs.
• Strong project management, communication, and relationship-building skills, with experience managing multiple stakeholders and priorities.
• Experience working with donor databases, reporting tools, and fundraising technology.
• Experience supporting a large capital campaign, major gifts program, donor recognition initiative, or naming opportunities is a strong asset.
• Proven ability to enhance or build new processes and initiatives while managing day-to-day execution in a collaborative, fast-paced environment.
• A passion for creating meaningful donor experiences.

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by October 20, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Anti Human Trafficking 

On Site

Part Time, Permanent

Level 6

Requisition Number: AHT-2026-008, AHT-2026-009

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview

In this position the candidate will be part of the Anti-Human Trafficking team, and will be responsible for direct implementation of the Covenant House’s philosophy, mission statement and policies as they pertain to residential care. Assisting with specialized day to day care and counselling to the young women residing in Supported Housing. The Youth Worker will be expected to work in an off-site program of Covenant House Toronto. 

We are currently hiring 2 Part-Time Youth Worker. This is a replacement position within the organization. The successful candidates must be available to work a minimum of 5 shifts a month that are a combination of days 8:00am- 4:00pm, evenings 3:00pm- 11:00pm, and overnights 10:30pm – 8:30am, during the weekends and weekdays as needed. 

Responsibilities: 

• Ongoing assessment of youths' needs; individual counseling with youth.  Establishing and maintain safety plan, as needed.
• Provide trauma-informed crisis intervention techniques in situations of physical confrontation, medical and psychiatric emergencies, and for youth who have recently experienced trauma. 
• Acting as caregiver; assisting youth with nightly routines and sleep hygiene practices
• Acting as an advocate for youth both within the agency as well with external agencies. 
• Management of external environment completing building resident safety checks and monitoring of surrounding community vis external cameras.
• Assisting in training of new staff 
• To work and maintain the Sanctuary and safety of the AHT Transitional Housing Programs for youth and staff. 
• Perform all relevant documentation and ensure duties are completed e.g. Health & Safety Requirements, Participants Daily Notes (PDN’s), Communications Log, Petty Cash logbook, incident reports, wellness checks, residents room checks and cleaning checklists
• Stay up to date on all relevant communications, including staff/management/supervisory emails, client case notes, participant daily notes (PDN’s), training communications, policy, and procedures updates, etc.
• Promoting community inclusion, independence and self-determinism for the individuals supported. Support participants to identify, work towards and achieve their goals/personal outcomes.

Qualifications:

• College or university degree or diploma in child and youth work or equivalent.  
• Minimum two years' experience in a shelter or residential setting.  
• Knowledge of adolescent developmental theory and specific issues related to the youth in our care.  
• First Aid, CPR and basic computer skills an asset.  
• Ability to identify, assess and intervene differentially with youth in crisis.  
• Excellent verbal and written communication skills.  
• Knowledge of community resources.  

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation. 
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by October 9th, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Resident Services & Winter Respite Department

Onsite

Full Time, Permanent

Level 6

Requisition Number: RES-2026-40, 41, 42, 43, 44, 45, 46, 47

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview: In this position the candidate will be responsible for direct implementation of Covenant House’s philosophy, mission statement and policies as they pertain to residential care. Note: This position supports a 24/7 operation; candidates with flexible availability are preferred.

This role is specifically for day and evening shifts. Day shifts are 8am to 4pm and evening shifts are 3pm to 11pm working within both the Respite program and Resident Services.

We are currently recruiting for 8 Full Time, Permanent Youth Workers. These are new roles within the organization.

Responsibilities:

• Responsible for ongoing assessment and attendance to youth’s needs, both physical and emotional, from a trauma informed lens.
• Assist with the development of a plan that addresses the expressed needs and goals of the client, in conjunction with them and the Case Manager.
• Facilitate the development of life skills and recreational activities through individual and group work.
• Meet with youth daily to offer support and assistance with plan elements.
• Connect youth to community resources and social supports as needed.
• Complete intake interviews and facilitate discharges from the program when appropriate in consultation with the Shift Supervisor.
• Manage wake up and bedtime routines, room access as well as access to laundry, tokens, assistance from other resources within Covenant House, including HCS, Educational and Vocational Services and Community Support Services.
• Provide individual counseling and support and management of behavior within the environment.
• Monitor meals, the packing of belongings and the movement of youth in and out of the building through both the Residential Reception area and the Main Reception.
• Ensure safety and security of the environment is maintained. Greet visitors, staff and emergency services at the Main Reception entrance.
• Provide assistance during times of illness or crisis by contacting emergency services or by utilizing appropriate supports with the agency.
• Responsible for caseload of up to 10 youth.
• Attend Case Management Team meetings, case conferences and any other meetings involving the client, or their plan as needed.
• Responsible for daily documentation of progress and activity on the youth’s case plan.
• Works collaboratively with other departments and agencies involved in the client’s plan.
• Update the Shift Supervisor, Case Manager and coworkers of any concerns or changes regarding client’s situation or state of mind. 
• Participate in program evaluation through completion of outcome tools and surveys with youth.
• Complete all documentation relevant to incidents, intakes and discharges via the paper file, ETO and SMIS.
• Logging intakes, referrals, visitors to main reception, answering phone calls, calling emergency services when required.
• Checking and responding to email daily.
• Other additional duties as assigned

Qualifications

• College or university degree or diploma in child and youth work or equivalent.
• Minimum two years' experience in a shelter or residential setting using a trauma informed approach.
• Knowledge of adolescent developmental theory and specific issues related to street youth.
• Proficient in Microsoft Office.
• First Aid, CPR.
• Ability to identify, assess and intervene differentially with youth in crisis.
• Excellent verbal and written communication skills.
• Knowledge of community resources.

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by October 6, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.