Community Housing Department

Onsite

Full Time, Contract (August 2027)

Level 7

Requisition Number: CHD -2026-002

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview

The Follow Up Worker at Covenant House Toronto plays a crucial role in supporting young people to achieve and maintain stable housing, ensuring sustained exits from homelessness. This position involves conducting housing assessments, developing individualized housing plans, and facilitating life skills training. The Follow Up Worker liaises with housing providers, coordinates care with internal and external services and assists clients in navigating various systems such as social assistance, education, and employment. Additionally, the role requires ongoing documentation, participation in program evaluations, and collaboration with other team members and external agencies to provide holistic support to the youth. The ultimate goal is to empower young people to secure and sustain safe, appropriate housing while addressing their broader social, educational, and health needs. 

We are currently recruiting for 1 Full Time, 1 year Contract Follow Up Worker. This is a replacement position within the organization. The position is Monday - Friday, 9am- 5pm, however,  the successful candidate must be able to work weekends and evenings as necessary to meet the youths'  needs.

Responsibilities: 

• Complete initial assessments and compile detailed housing histories for clients, discussing various housing options in line with Housing First for Youth philosophy.
• Develop personalized housing plans with young people, addressing their unique needs and goals, ensuring plans are actionable and realistic.
• Assist clients in navigating systems like social assistance, immigration, education, employment, mental health services, and subsidized housing, including advocacy and attending appointments.
• Provide life skills training tailored to individual needs (e.g., budgeting, maintaining housing, independent living skills).
• Support clients in acquiring necessary furnishings and supplies for their housing units.
• Liaise with housing providers, arrange Electronic Fund Transfers (EFT) for rent supplements, and negotiate with landlords.
• Coordinate care with internal and external clinical services to address clients' clinical needs.
• Organize case conferences with external agencies and internal departments when needed.
• Address and manage crises to ensure client safety and well-being, including maintaining updated safety plans.
• Implement risk management strategies to prevent evictions and housing issues.
• Follow up with each program participant at least bi-weekly to deliver services as per the case management plan.
• Implement Covenant House philosophy, mission statement, and policies for disconnected, homeless, and hard-to-serve youth.
• Maintain daily and monthly documentation on the ETO platform.
• Communicate with landlords and manage housing needs, including site visits, rent collection, and cheque drop-offs. Complete cheque requisitions for clients’ housing addresses and landlords.
• Engage in mandatory and optional training as required.
• Complete fund requests based on youth needs, such as housing changes and landlord payments.
• Complete all documentation related to youth case plans and housing plans.
• Prepare and submit quarterly and annual reports.
• Participate in program evaluations by completing ETO and outcome tools.
• Other duties as assigned.

Qualifications:

• College or university degree or diploma in child and youth work or equivalent.  
• Experience with Microsoft Office 365 applications
• Able to travel within the City of Toronto when needed
• Experience with systems and navigation for Housing in Toronto
• Understanding of Youth Homelessness and Human Trafficking: In-depth knowledge of barriers young people face, including challenges in employment, education, social inclusion, mental health, and wellbeing.
• Community Experience: Experience working with young people in community settings is highly desirable.
• Community Resource Knowledge: Familiarity with community resources for youth that align with trauma-informed, harm reduction, and anti-oppressive practices.
• Interpersonal and Communication Skills
• Anti-Oppressive and Anti-Racism Practices:

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more. 
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by July 22nd, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please.

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Volunteer Services Department

Onsite

Part-time, 6 month Contract

Level 5

Requisition Number:  PC-2026-007

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       
For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:

The Volunteer Services Administrative Assistant supports the day-to-day operations of the Volunteer & Mentorship Department within a mission-driven, non-profit organization. This role ensures efficient processes, accurate administration, and a positive mentor and volunteer experience while upholding the organization's values and commitment to community impact. 

We are currently recruiting for 1 part-time role. This is a 6-month contract role requiring 21 hours per week (3 days), to be worked between Monday - Friday. The specific working days will be agreed upon with the successful candidate. This is a new position within the organization.  

Responsibilities:

Volunteer/Mentor Recruitment Support

-  Providing necessary information for all volunteer/mentor candidates' inquiries as needed 

-  Scheduling and confirming appointments, interviews and starting dates with volunteers/mentors 

-  Assisting in conducting interviews for volunteers/mentors

-  Complete reference checks for successful candidates 

-  Prepare volunteer confirmation/mentor acceptance letters for successful candidates 

Administrative Support

-    Registering volunteers for mandatory training courses (DUNK, Armatus, and BeThere Mental Health training) and follow up to ensure completion 

- Monitor volunteer/ mentor mandatory annual trainings and repeat police checks 

-  Tracking progress of new volunteers/mentors throughout the onboarding/recruitment process 

-  Following up with candidates on pending documents and training to ensure files are completed for auditing 

-  Send three-month probation questionnaires and gather feedback for volunteers

-  Conduct surveys twice a year to receive feedback and ensure satisfaction 

-  Assist with organization and facilitation of events for volunteers, holiday events & National Volunteer Week activities 

- Send Get Well/Sympathy cards for volunteers as required 

- Support social media posting needs 

Maintaining & Updating Volunteer/Mentorship Database Support 

- Maintain and update the Volunteer and Mentor information in the database

- Maintain and update the information on police check dates 

- Record and maintain volunteers' electronic files 

- Ensure confidentiality of participants' information 

- Additional duties as required 

Qualifications:

Education and Experience

-   Post-secondary diploma in related field considered an asset  

-   Minimum two years of experience 

-  Knowledge of Microsoft Office 

-  Strong problem-solving skills

-  Strong written and oral communication skills

- Excellent interpersonal skills

- Ability to work a flexible schedule as required 

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by July 21, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

People & Culture Department

Hybrid

Full Time, Permanent

Level 5

Requisition Number:  PC-2026-006

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       
For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:

The People and Culture (P&C) Administrator supports the day-to-day operations of the P&C function within a mission-driven, non-profit organization. This role ensures efficient HR processes, accurate administration, and a positive employee experience while upholding the organization's values and commitment to community impact. 

We are currently recruiting for 1 Full-time role. This is a replacement position within the organization. 

Responsibilities:

HR Administration 

-   Maintain accurate and up-to-date employee records, files and HR databases 

-  Conduct monthly/ quarterly audits of systems 

-   Complete HR documents such as employment letters and maintain organization of employee files

-  Assist with filing, data entry and general administrative tasks

-  Support completion of Board Reports and other reporting requirements 

-  Organize and maintain P&C SharePoint site and data 

-  Generate timely and accurate administrative reports and statistics for management, capturing key indicators of the health, impact and sustainability of the organization's workforce 

- Maintain accurate data and filing of visa and expense logs for Chief People & Culture Officer and Director 

Payroll & Benefits Support

-    Support the P&C Specialist with audits and reporting 

-  Conduct monthly VSC and Back Check audits 

Employee Support & Experience

-    Serve as a first point of contact for general HR inquiries 

- Provide guidance on HR policies and procedures 

- Support employee engagement initiatives and organizational events, including EDI events 

-Contribute to a positive, inclusive, and values-driven workplace culture 

Compliance & Reporting
-    Ensure HR practices align with employment legislation and organizational policies 

- Maintain confidentiality and proper documentation standards 

- Assist with audits, reporting requirements, and grant-related HR documentation 

- Support health & safety tracking and reporting where applicable 

-Support with minute-taking for Joint Health & Safety Committee 

HR Systems & Operations

-   Maintain HRIS and ensure data accuracy 

-   Generate basic HR reports (headcount, turnover, etc).

-   Support process improvements and administrative efficiencies 

Qualifications:

Education and Experience

-   Post-secondary diploma or degree with 2-3 years of experience as an HR Administrator or a related area 

-   Strong Aptitude in database usage 

-  Proficiency in Microsoft Office Suite including intermediate Excel proficiency and HRIS systems; experience with Payworks an asset

-  Excellent communication, time management and administration skills

-  Ability to maintain confidentiality and handle sensitive information

-  Self- motivated and able to work independently and as part of a team

- Excellent verbal and written communication skills 

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

 What we Offer:

• Meaningful work.
• Competitive compensation. 
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by July 16, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

(Known internally as Associate Manager, Development Services)

Development Services Department

Hybrid

Full Time, Permanent

Level 7

Requisition Number: DEV-2026-001

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview: Covenant House Toronto is seeking a Campaign Donor Writer to join the Development Services team in support of a transformative redevelopment campaign. Reporting to the Manager of Development Services, the Campaign Donor Writer will focus on developing high-impact written materials that support the cultivation, solicitation and stewardship reporting of major campaign donors. This is a new position within a growing team and will play a key role in supporting writing needs for the campaign. The writer will work collaboratively with major gift solicitors, the Vice President of Campaign and other supporting roles including frontline program teams. This role will be an active participant in campaign meetings, contributing insight into messaging, positioning and donor strategies. The successful candidate is a hands-on contributor and a trusted thought partner to the major gifts team, helping shape donor strategy and how the campaign is communicated to donors. 

We are currently recruiting for 1 Full Time, Permanent Campaign Donor Writer. This is a new role within the organization

Responsibilities:

Campaign Proposals, Reporting & Content Development 70%

• Serve as the lead writer for proposals and cultivation materials for major campaign donors including individuals, corporations and foundations at high giving levels.
• Translate donor interests into compelling cases for investment.   
• Create compelling reports that clearly and effectively articulate the impact of the corporation/foundation/major donor’s contribution.
• Translate campaign information and priorities into clear, compelling, donor-centric pieces.
• Develop, coordinate and provide technical advice on an array of print and electronic communications that support all stages of the donor-cycle.
• Ensure all materials align with Covenant House Toronto’s brand, tone, and campaign messaging and are error-free, polished and are up to date.
• Collaborate closely with major gift solicitors to advance solicitations and shape donor strategy through written communications.  
• Gather and develop stories and content that demonstrate the transformational impact of campaign investments. 
• Support with other written campaign materials, as requested and needed. 

Information Management 25%

• Track timelines and deliverables related to grant deadlines, campaign proposals, donor communications and stewardship commitments. Coordinate with fundraising portfolio managers on moves management processes as it relates to proposals/solicitations and stewardship reports.
• Develop and maintain a library of campaign-related materials (e.g. proposals, customised materials, impact reports, etc.).
• Work collaboratively with Development, Communications and Donor Experience teams to ensure consistent messaging and sharing of relevant content across teams.

Other Tasks 5%

• Stay informed on trends and best practices in major gift fundraising, capital campaigns and donor communications.
• Contribute to strengthening internal processes and systems that support campaign fundraising efforts.
• Perform other duties as required.

Qualifications

• Post secondary education in Communications, Marketing, Journalism or other relevant field, with 3+ years experience in grant writing, campaign communications, or fundraising; or a combination of comparable experiences.
• Demonstrated track record in developing successful proposals for gifts at the seven- and eight- figure level, ideally within a campaign or major gifts environment.
• Proven ability to craft compelling, donor-centric materials that inspire giving and communicate complex information clearly. 
• Ability to understand and synthesize technical information into clear, concise and impactful donor communications.
• Creative and innovative; able to identify and develop new opportunities and adapt to changing situations.
• Excellent copywriting and storytelling skills with strong knowledge of what motivates philanthropic audiences.
• A skilled organizer with excellent time management abilities, strong attention to detail and able to multi-task.
• A critical thinker with experience or interest in social services, youth services and the homelessness sector.
• Experience supporting or working within a capital fundraising campaign considered an asset. 
• Experience with the Raiser’s Edge or similar CRM database.
• Highly Proficient in Microsoft Office.
• Experience with Canva, Photoshop, InDesign considered an asset.
• Pass a police check vulnerable sector screening.

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by July 22, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Thrive Department

Onsite

Full Time, Contract (6 Months)

Level 7

Requisition Number: HSG-2026-001

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview: In this position the candidate will be responsible for direct implementation of Covenant House’s philosophy, mission statement and policies as they pertain to residential care. Note: This position supports a 24/7 operation; candidates with flexible availability are preferred.

We are currently recruiting for 1 Full Time, Contract Housing Worker. This is a replacement role within the organization

Overview: This individual is responsible for assisting youth in finding and securing affordable housing. This person will be involved with viewing apartments with the youth, accompanying youth to the furniture bank, as well as assisting youth to navigate OW/ODSP. This individual is also responsible to build and increase our pool of landlords.  

Responsibilities:

• Direct implementation of Covenant House philosophy, mission statement and policies as they pertain to disconnected, homeless and hard to serve youth 
• Completing a housing history and assessment with each youth 
• Developing an appropriate housing plan which could include market rent apartments, co-ops or group homes in accordance with Hostel Services guidelines 
• Developing an appropriate discharge plan in accordance with Hostel Services guidelines 
• Provide after care support for vulnerable youth through CSS drop-in and home visiting 
• Assisting youth in selecting an appropriate roommate for shared accommodation 
• Supporting youth during negotiations with landlord  
• Provide eviction prevention to youth at risk of being evicted. 
• Assisting youth in developing and following a housing budget 
• Connect youth to life skills training either through YIT supports or external referrals 
• Assisting youth in organizing and applying for community start up allowance from the welfare office 
• Providing “hands on support” as requested by Case Management Team, e.g. escorting youth to appointments etc. 
• Assisting youth in furniture, linen and kitchen utensils acquisition 
• Liaising with other service providers and housing registries to identify available suitable accommodation. 
• Finding and securing new landlords in the community 
• Other additional duties as assigned

Qualifications

• College or university degree or diploma in child and youth work or equivalent.  
• Minimum two years experience in a shelter or residential setting.  
• Knowledge of adolescent developmental theory and specific issues related to street youth.  
• First Aid, CPR and basic computer skills an asset.  
• Preference will be given to candidates who have housing and community resources experience; a working knowledge of the Tenant Protection Act, and the welfare system 
• Excellent report writing skills and previous statistical data collections experience.  
• Excellent verbal and written communication skills.  
• Knowledgeable in using ETO software and data entry 
• Have valid Ontario G drivers license

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by July 10, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Resident Services Department

Onsite

Full Time, Permanent

Level 6

Requisition Number: RES-2026-21

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview: In this position the candidate will be responsible for direct implementation of Covenant House’s philosophy, mission statement and policies as they pertain to residential care. Note: This position supports a 24/7 operation; candidates with flexible availability are preferred.

This role is specifically for overnight shift from 10:30pm to 8:30am

We are currently recruiting for 1 Full Time, Permanent Youth Worker. This is a replacement role within the organization

Responsibilities:

• Responsible for ongoing assessment and attendance to youth’s needs, both physical and emotional, from a trauma informed lens.
• Assist with the development of a plan that addresses the expressed needs and goals of the client, in conjunction with them and the Case Manager.
• Facilitate the development of life skills and recreational activities through individual and group work.
• Meet with youth daily to offer support and assistance with plan elements.
• Connect youth to community resources and social supports as needed.
• Complete intake interviews and facilitate discharges from the program when appropriate in consultation with the Shift Supervisor.
• Manage wake up and bedtime routines, room access as well as access to laundry, tokens, assistance from other resources within Covenant House, including HCS, Educational and Vocational Services and Community Support Services.
• Provide individual counseling and support and management of behavior within the environment.
• Monitor meals, the packing of belongings and the movement of youth in and out of the building through both the Residential Reception area and the Main Reception.
• Ensure safety and security of the environment is maintained. Greet visitors, staff and emergency services at the Main Reception entrance.
• Provide assistance during times of illness or crisis by contacting emergency services or by utilizing appropriate supports with the agency.
• Responsible for caseload of up to 10 youth.
• Attend Case Management Team meetings, case conferences and any other meetings involving the client, or their plan as needed.
• Responsible for daily documentation of progress and activity on the youth’s case plan.
• Works collaboratively with other departments and agencies involved in the client’s plan.
• Update the Shift Supervisor, Case Manager and coworkers of any concerns or changes regarding client’s situation or state of mind. 
• Participate in program evaluation through completion of outcome tools and surveys with youth.
• Complete all documentation relevant to incidents, intakes and discharges via the paper file, ETO and SMIS.
• Logging intakes, referrals, visitors to main reception, answering phone calls, calling emergency services when required.
• Checking and responding to email daily.
• Other additional duties as assigned

Qualifications

• College or university degree or diploma in child and youth work or equivalent.
• Minimum two years' experience in a shelter or residential setting using a trauma informed approach.
• Knowledge of adolescent developmental theory and specific issues related to street youth.
• Proficient in Microsoft Office.
• First Aid, CPR.
• Ability to identify, assess and intervene differentially with youth in crisis.
• Excellent verbal and written communication skills.
• Knowledge of community resources.

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by July 10, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Resident Services Department

Onsite

Full Time, Permanent

Level 6

Requisition Number: RES-2026-17, 18, 19 20

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview: In this position the candidate will be responsible for direct implementation of Covenant House’s philosophy, mission statement and policies as they pertain to residential care. Note: This position supports a 24/7 operation; candidates with flexible availability are preferred.

This role is specifically for day and evening shifts. Day shifts are 8am to 4pm and evening shifts are 3pm to 11pm.

We are currently recruiting for 4 Full Time, Permanent Youth Workers. These are replacement roles within the organization

Responsibilities:

• Responsible for ongoing assessment and attendance to youth’s needs, both physical and emotional, from a trauma informed lens.
• Assist with the development of a plan that addresses the expressed needs and goals of the client, in conjunction with them and the Case Manager.
• Facilitate the development of life skills and recreational activities through individual and group work.
• Meet with youth daily to offer support and assistance with plan elements.
• Connect youth to community resources and social supports as needed.
• Complete intake interviews and facilitate discharges from the program when appropriate in consultation with the Shift Supervisor.
• Manage wake up and bedtime routines, room access as well as access to laundry, tokens, assistance from other resources within Covenant House, including HCS, Educational and Vocational Services and Community Support Services.
• Provide individual counseling and support and management of behavior within the environment.
• Monitor meals, the packing of belongings and the movement of youth in and out of the building through both the Residential Reception area and the Main Reception.
• Ensure safety and security of the environment is maintained. Greet visitors, staff and emergency services at the Main Reception entrance.
• Provide assistance during times of illness or crisis by contacting emergency services or by utilizing appropriate supports with the agency.
• Responsible for caseload of up to 10 youth.
• Attend Case Management Team meetings, case conferences and any other meetings involving the client, or their plan as needed.
• Responsible for daily documentation of progress and activity on the youth’s case plan.
• Works collaboratively with other departments and agencies involved in the client’s plan.
• Update the Shift Supervisor, Case Manager and coworkers of any concerns or changes regarding client’s situation or state of mind. 
• Participate in program evaluation through completion of outcome tools and surveys with youth.
• Complete all documentation relevant to incidents, intakes and discharges via the paper file, ETO and SMIS.
• Logging intakes, referrals, visitors to main reception, answering phone calls, calling emergency services when required.
• Checking and responding to email daily.
• Other additional duties as assigned

Qualifications

• College or university degree or diploma in child and youth work or equivalent.
• Minimum two years' experience in a shelter or residential setting using a trauma informed approach.
• Knowledge of adolescent developmental theory and specific issues related to street youth.
• Proficient in Microsoft Office.
• First Aid, CPR.
• Ability to identify, assess and intervene differentially with youth in crisis.
• Excellent verbal and written communication skills.
• Knowledge of community resources.

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by July 10, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Shift Supervisor

Resident Services Department

On site

Full Time, Permanent

Level 8

Requisition Number: RES-2026-022

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:

The Shift Supervisor is responsible for direct implementation of Covenant House's philosophy, mission statement and policies as they pertain to residential care

We are currently recruiting for 1 Full Time, Permanent Overnight Shift Supervisor. This is a replacement role

This role is a awake overnight position working from 10:30pm to 8:30am

Job Responsibilities:

• Responsible for the direct management of the daily shift and the direct supervision of approximately 5 FT and 8 PT staff.
• Co-coordinating and monitoring training of new team members.
• Overseeing the safety, security, contents and any emergency situations within the entire building.
• Ensuring any threats to the safety of our youth are properly managed by staff.
• Conducting interviews of potential employees, evaluating them on observation shifts and participating in the selection process.
• Ensuring that staff adhere to Covenant House’s policies and procedures.
• Managing and monitoring their team’s work concerning intakes, assessments and discharges.
• Ensuring case management issues are appropriately addressed.
• Overseeing youth discharges and admissions to the shelter.
• Making recommendations for appropriate case action plans.
• Managing petty cash float, presto cards and taxi chits.
• Ensuring they and their staff are engaged with the youth and role model, the Trauma Informed Approach to care.
• Other duties as assigned.

Qualification, Experience:

•  College or university degree or diploma in child and youth work or equivalent.
• Minimum four year’s experience in a shelter or residential setting.
• Minimum 3 year’s experience in a supervisory role
• Knowledge of adolescent developmental theory and specific issues related to street youth.
• First Aid, CPR and basic computer skills an asset.
• Ability to identify, assess and intervene differentially with youth in crisis.
• Excellent verbal and written communication skills.
• Knowledge of community resources.

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by July 10, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please.

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Development Department

Hybrid

Full Time, Permanent

Level 7

Requisition Number:  COM-2026-005

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:
Reporting to the Development Manager, Corporate Relations, you have a strong sales background and are someone who enjoys the thrill of developing strategies and programs that will be attractive to new corporate partners.  You have a proven track record of securing gifts at the $10K+ level.   You excel at growing revenue from existing and new corporate partners by aligning corporate goals and interest to those of Covenant House Toronto.  You enjoy working across departments to identify opportunities that will maximize support for Covenant House Toronto properties and programs.  You are adept at developing tailored proposals that resonate with potential corporate partners.  

We are currently recruiting for 1 Full-time, Permanent Associate Manager, Corporate Relations. This is a replacement position within the organization. 

Responsibilities:

Planning and Budgeting 5%

• Helps support development of annual plans and budgets to support strategic vision for the department 
• Reports on plan results, helps develop alternate plans to address business conditions or requirements
• Collaborates with internal departments to understand and create opportunities for corporate partnerships

Donor Acquisition/Donor Management 40%

• Maintains portfolio of 150 donors and manages relationships to facilitate on-going donations
• Average donor ask size ~$10K
• Directly solicits donations, including upgrades and multiple year commitments 
• Ensures timely and accurate maintenance of all gift, solicitation and donor information in the Raiser’s Edge database
• Facilitates gift agreements

Donor Stewardship 20%

• Ensures that donors and prospects are stewarded in accordance with organizational recognition program and/or the program identified in the proposal/agreement.  
• Supports the development and the execution of the donor agreement
• Collaborates with the Stewardship Manager to create recognition and engagement plans that are aligned with partnership agreements and growth objectives

Administrative and Volunteer Support  35%

• Work to support Manager Corporate Relations with day to day administrative tasks 
• Work with Corporate donors to set up and secure volunteer opportunities within Covenant House as needed (as per outlined volunteer approach)
• Host and lead corporate donors on tours of Covenant House and facilitate all Lunch and Learn programs 
• Other additional duties as assigned

Qualifications and Experience:

• 2+ years’ experience in fundraising or related area (corporate social responsibility, cause marketing/sponsorships, sales)  
• Demonstrated success in achieving fundraising/sales targets and deadlines within established budgets
• Demonstrated success in securing multi-year financial gifts from new partners and in upgrading and renewing existing donor commitments 
• Proven track record in developing, writing and presenting compelling partnership proposals
• University or College degree or equivalent work experience
• Experience with the Raiser’s Edge module or similar CRM data base an asset
• Proficient in Microsoft Office
• Valid driver’s license and access to a vehicle an asset

Additional Skills/Attributes:

• Exceptional verbal and written communication
• Strategic and creative thinker
• Strong analytical skills
• Exceptional interpersonal skills
• Customer service focus
• Strong negotiation/persuasive skills
• Ability to talk about the cause passionately and enthusiastically
• Self-motivated, high energy and results driven
• Tactful and diplomatic
• Collaborative and team oriented
• Ability to multi-task and meet competing deadlines

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

 What we Offer:

• Meaningful work.
• Competitive compensation. 
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by July 7, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

People & Culture Department

Hybrid

Full Time, Permanent

Level 9

Requisition Number:  PC-2026-005

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:
The Manager, Health & Safety, IPAC and Compliance is responsible for leading the organization's occupational health and safety, infection prevention and control (IPAC), workplace injury management, and related compliance programs. The role provides strategic leadership and operational oversight to ensure a safe, healthy, and compliant environment for employees, clients, volunteers, and visitors.
The Manager leads the development, implementation, monitoring, and continuous improvement of organizational programs related to workplace health and safety, IPAC, WSIB claims management, risk mitigation, data analytics, and research initiatives. Working collaboratively across departments, the position supports organizational effectiveness through evidence-based practices, regulatory compliance, and quality improvement.

We are currently recruiting for 1 Full-time Manager Level role. This is a new position within the organization. 

Responsibilities:

Occupational Health & Safety 
-    Lead the development, implementation, and evaluation of occupational health and safety programs, policies, and procedures
-    Ensure compliance with applicable legislation, regulations, and organizational standards
-    Conduct workplace inspections, hazard assessments, and risk evaluations
-    Lead incident investigations and recommend corrective and preventive actions
-    Monitor workplace safety performance and identify opportunities for continuous improvement
-    Coordinate Joint Health and Safety Committee activities and ensure legislative requirements are met. Act as the manager representative and co-chair of JHSC
-    Develop and deliver safety education and training programs

Infection Prevention and Control (IPAC)
-    Lead the organization's IPAC program and ensure alignment with public health requirements and best practices
-    Develop, implement, and review IPAC policies, procedures, and protocols
-    Monitor compliance with infection prevention standards and conduct audits as required
-    Provide education, guidance, and support to managers and staff regarding IPAC practices
-    Coordinate outbreak preparedness and response activities when required

WSIB and Disability Management
-    Manage all workplace injury and illness claims, including reporting, documentation, return-to-work planning, and case management
-    Act as the primary liaison with the Workplace Safety and Insurance Board (WSIB)
-    Collaborate with employees, managers, healthcare providers, and external stakeholders to support safe and timely return-to-work programs
-    Monitor claim trends and develop strategies to reduce organizational risk and costs
-    Maintain accurate records and ensure compliance with legislative reporting requirements, including payment accuracy and reporting

Data Analytics, Research and Quality Improvement
-    Lead the collection, analysis, and reporting of health, safety, IPAC, and WSIB data
-    Develop dashboards, metrics, and reports to support organizational decision-making
-    Identify trends, risks, and opportunities for program enhancement
-    Conduct research and environmental scans to inform policy development and best practices
-    Support quality improvement initiatives through evidence-based recommendations

Leadership and Organizational Support
-    Provide subject matter expertise and consultation to leaders and employees
-    Participate in organizational planning and risk management initiatives
-    Develop and maintain effective relationships with external agencies, regulators, consultants, and community partners
-    Prepare reports, presentations, and recommendations for senior leadership
-    Promote a culture of safety, accountability, and continuous improvement throughout the organization
-    Provide education and training on compliance and regulations to agency

Qualifications and Experience:

Education
-    Post-secondary degree or diploma in Occupational Health and Safety, Public Health, Nursing, Healthcare Administration, Human Resources, or a related field
-    Relevant certifications in Occupational Health and Safety, IPAC, or related disciplines are considered an asset
-    Joint Health & Safety Certified is considered an asset

Experience
-    Minimum 5 years of progressively responsible experience in health and safety, IPAC, disability management, risk management, or a related field
-    Experience managing programs and committees
-    Experience managing WSIB claims and return-to-work programs
-    Experience developing policies, procedures, and organizational compliance programs
-    Experience conducting data analysis, reporting, and quality improvement initiatives

Knowledge & Skills
-    Strong knowledge of occupational health and safety legislation and regulations including Toronto Shelter Standards and Toronto Public Health regulations 
-    Knowledge of infection prevention and control principles and practices
-    Understanding of WSIB legislation, claims management, and return-to-work processes, including the duty to accommodate
-    Excellent analytical, research, and problem-solving skills
-    Strong project management and organizational abilities
-    Exceptional communication, facilitation, and relationship-building skills
-    Proficiency with data analysis, reporting tools, and Microsoft Office applications

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

 What we Offer:

• Meaningful work.
• Competitive compensation. 
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by July 3, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Outreach Department

Onsite

Full Time, Permanent

Level 8

Requisition Number:  DIO-2026-004

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:
The Drop-In and Outreach Supervisor ensures that Drop-In and Outreach staff and participants can access a safe space and low barrier drop-in program to get their immediate and basic needs met. The Supervisor manages and oversees the work of all youth workers. In addition to coordinating the activities of each shift, the Supervisor is responsible for managing crisis and emergency situations related to young people, staff, the facility and the community.

We are currently recruiting for 1 Full-time, Permanent Supervisor, Drop-In and Outreach. This is a replacement position within the organization. 

Responsibilities:

People Management

• Ensure that all staff implement the policies and procedures of Covenant House.
• Ensure all shifts are filled to ensure safety of the program for staff and young people.
• Provide regular supervision and leadership to direct reports and volunteers, supporting staff development using a trauma-informed approach that facilitates a positive, inclusive, and collaborative work environment.
• Ensure that human resource practices are consistent with agency policies and compliant with relevant legislation.
• Facilitate program teams meetings.
• Demonstrate awareness of, and ensures staff work in accordance with organization health and safety policies and procedures.
• Ensure payroll information is accurate in Payworks and update Volunteer Services of hours and other volunteer related data.

• Responsible for safety, security and contents of the Drop-In space during program hours including the safe evacuation of the building in the event of fire, or other facility issues that jeopardize the safety of residents.
• Monitor youth behavior in program and ensure that threats to the safety of our youth are properly managed by staff.
• Program Management and Administration
• Ensure that services delivered to young people are consistent with Covenant House principles and are responsive to the needs of young people.
• Collaborate with the Drop-In Manager and other departments to identify gaps in service; development and design of new programs that align with the strategic plan and annual service plans.
• Develop partnerships and coordinate services with comparable community programs.
• Quality assurance of program data collection, key performance indicators and monitoring program trends.
• Ensure documentation is complete, and records are compliant with agency guidelines.
• Monitor significant incidents, and discharges; attending case review and team meetings as required.
• Provide as-needed support to staff in decision making, problem solving, and crisis navigation ensuring good clinical judgement that meets the needs of young people.
• Manage petty cash float, TTC tickets and cab vouchers.
• Maintain and monitor food bank numbers and supplies.

Organizational Activities

• Participation in internal and external committees.
• Responsible for taking a lead role in special program projects as assigned.

Qualifications

• 1-2 Years Supervisory experience in a shelter or drop in setting
• Child and Youth Work Diploma or Bachelor of Arts in related subject (i.e. Social Work)
• Possess an understanding of the issues of youth homelessness and human trafficking and the barriers young people experiencing homelessness and/or human trafficking face in relation to employment, education, social inclusion, mental health, and wellbeing.
• Demonstrated ability to work with a trauma-informed approach and an understanding of and personal commitment to anti-oppressive practices, and anti-racism practices.
• Non-violent crisis intervention training and standard first aid training; Suicide intervention training is an asset.
• Demonstrated leadership, supervision skills and ability to develop an effective team is an asset.
• Demonstrated exceptional level of interpersonal, communication, and organizational skills.
• Dedication and openness to continued learning and improvement.
• Proficiency in Microsoft Office 365 required.

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

 What we Offer:

• Meaningful work.
• Competitive compensation. 
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by July 1, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Case Management Services Department

On Site

Full Time, Permanent

Level 8

Requisition Number: CMS-2026-003

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:

The Case Manager, Thrive Newcomer Program is responsible for developing and overseeing case management for youth assigned to their case management team and for providing case management leadership and mentoring to the team.

This position requires a high level of engagement with diverse populations, including youth who are newcomers, refugees, and those with precarious immigration status. A strong working knowledge of immigration systems, legal supports, settlement services, and barriers faced by newcomer youth is essential.

This role involves relationship building, assessment, collaborative planning, monitoring/evaluation, advocacy, and systems navigation support involving internal and external services and resources. The Case Manager will work collaboratively across our continuum of services, utilizing an integrated Client-Centered, Trauma-Informed, Harm Reduction Informed, AOP (Anti-Oppressive Practice), Housing First for Youth, Strengths/Resiliency-Based approach, with a focus on developmentally appropriate wellness and transition planning towards sustainable exits from homelessness.

We are currently recruiting for 1 Full-time, Permanent Thrive Case Manager. This is a new position within the organization. 

Responsibilities:

• Provide ongoing case management engagement for youth assigned to the Case Manager and their team, with an emphasis on inclusive, culturally competent support for newcomer and immigrant youth.
• Collaborate with youth to assess their needs, discuss options, and develop a case plan that reflects their strengths and lived experiences with sensitivity to cultural identity, migration history, and legal status.
• Assess risks and develop safety plans in collaboration with youth (e.g., relational, mental health, substance use, immigration concerns),and coordinate proactive risk mitigation strategies with the Thrive team.
• Provide mentorship and oversight to team members in implementing individualized case plans.
• Maintain up-to-date, accurate, and professional case documentation that aligns with the standards and ethical guidelines set out by the Ontario College of Social Workers and Social Service Workers (OCSWSSW), including timely recording of assessments, case plans, progress notes, risk evaluations, service referrals, and case reviews. 
• Ensure all documentation reflects a client-centered, strengths-based approach, respects client confidentiality and informed consent, and upholds principles of transparency and accountability, and professional integrity.
• Ensure case management includes appropriate referrals to settlement services, immigration legal supports, language access resources, and trauma-specific services for those impacted by forced migration or conflict.
• Facilitate access to internal and external service providers, including supports related to physical/mental health, substance use, housing, and immigration pathways (e.g., legal aid, refugee/asylum claims, PR applications).
• Coordinate case conferences and consultations, advocating for youth within systems such as IRCC, Legal Aid Ontario, and settlement agencies.
• Maintain up-to-date knowledge of community resources, including newcomer and immigration-specific supports.
• Participate actively in program development, interdepartmental collaboration, supervision, and continuous learning.
• Contribute to quality improvement initiatives and evidence-based practice within the department.
• Other additional duties as assigned 

Qualifications

• BSW or MSW degree, with 5 years of related experience, including at least 2 years working with youth experiencing homelessness.
• Registration in good standing with the College of Social Workers and Social Service Workers.
• Experience working with newcomer, refugee, and immigrant youth is strongly preferred.
• Demonstrated understanding of immigration systems, legal protections, and barriers affecting youth with precarious status (e.g., human trafficking, unaccompanied minors, refugee claims, family reunification issues).
• Strong commitment to an integrated, anti-oppressive, trauma-informed, harm reduction, and housing-first approach.
• Proven ability to manage complex cases involving housing instability, substance use, mental health, and intersectional identities, including immigration-related vulnerabilities.
• Excellent interpersonal, advocacy, and communication skills.
• Familiarity with documentation practices, outcome measurement, and reflective supervision.

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

 What we Offer:

• Meaningful work.
• Competitive compensation. 
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by June 29, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Outreach Department

Onsite, Downtown, Toronto

Full Time, Permanent

Level 7

Requisition Number: DIO-2026-002, DIO-2026-003

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:
Street Outreach Workers engage directly with youth experiencing or at risk of homelessness by meeting them in community settings such as streets, encampments, and drop-in centers. This role focuses on building trust through trauma-informed and harm reduction approaches, providing immediate support for basic needs and crisis stabilization, and connecting youth to emergency shelter, health care, and other essential services. Outreach Workers act as a bridge to long-term solutions, including housing, education, and social inclusion, while maintaining strong professional boundaries and prioritizing safety.

We are currently recruiting for 2 Full-time, Permanent Street Outreach Workers. These are new roles within the organization. 

Responsibilities:

Direct service 

• Conduct street outreach in encampments, adult shelters and drop-in programs, and other areas where unhoused young people gather.
• Identify and engage youth in need build trusting relationships while using trauma informed practice and harm reduction approach, and maintaining positive and professional boundaries
• Provide basic needs, food, clothing, hygiene and crisis interventions while working in community spaces
• Provide harm reduction tools such as naloxone kits to young people.
• Engage young people who are living in encampments and other areas where young people experiencing homelessness gather or live.
• Assess youth’s needs for food an provide meals, and food packages in accordance with the safe food handling practices
• When necessary, de-escalate physically and verbally hostile situations
• Provide ongoing support to young people in the community with system navigation and crisis support
• Support young people with accessing external services (e.g., housing, emergency shelter, obtaining their legal identification). 
• Assessing young people for potential referrals for support from other CHT programs (e.g., housing, employment, mental health counselling, family and natural supports counselling) or other community services that offer timely and appropriate support.
• Engage with local businesses and maintain a good relationship within the catchment area
• With support from program leadership, provide enhanced services during extreme cold and extreme heat alerts
• Follow CHT’s harm reduction protocols when in community and onsite (this includes administering naloxone to people who have overdosed or are suspected to have overdosed.
• Situational awareness for unpredictable/unknown environments.
• Other duties assigned in accordance with Covenant House Toronto 

Community Partnerships 

• Collaborate with community partners to ensure young people have time and appropriate referrals to external programs/supports
• Consult with outreach partners to ensure
• Maintain current information on programs and services offered by community partners.
• Engage with local businesses in the catchment area to ensure CHT’s Good Neighbour Policy is followed.

Administrative 

• Implement Covenant House philosophy, mission statement, and policies as they relate to disconnected, homeless, and hard-to-serve youth. 
• Maintain daily and monthly documentation on the ETO platform.
• Engage in regular supervision meetings with a supervisor
• Engage in team meetings (both program, department, and all staff)
• Complete fund requests as needed according to their youth's needs -ie. change of housing and payment to landlords
• Participate in program evaluations by completing ETO and outcome tools.
• Submit/ complete reports as required, including daily, monthly, and semi-annual reports and year-end

Organizational activities 

• Participation in internal and external committees
• Other additional duties as assigned

Qualifications

• Diploma in Child & Youth Work or Social Work, or a Bachelor’s degree in a related field (e.g., Social Work)
• 2–3 years supporting vulnerable youth (homelessness, housing instability, mental health, addictions, trauma)
• Experience with community-based or street outreach (streets, shelters, drop-ins)
• Strong understanding of youth development and relationship-building
• Ability to engage youth with empathy, active listening, and a non-judgmental approach
• Experience identifying mental health and concurrent disorder concerns and connecting youth to supports
• Comfortable responding to crises, including de-escalation and safety planning
• Familiarity with risk assessment (self-harm, unsafe environments)
• Training in CPR, non-violent crisis intervention (UMAB or equivalent) is an asset
• Commitment to harm reduction and trauma-informed practice
• Experience administering naloxone and responding to overdoses
• Knowledge of housing, income supports, mental health services, and community resources
• Experience working with multidisciplinary teams and community partners
• Comfortable navigating systems and advocating for youth-centred solutions
• Strong commitment to anti-racist, anti-oppressive, and social justice-based practice
• Experience with documentation and case management systems (e.g., ETO)
• Proficiency with Microsoft Office 365 and standard office equipment
• Able to work independently in dynamic, unpredictable environments
• Valid driver’s licence preferred, but not required

Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

 What we Offer:

• Meaningful work.
• Competitive compensation. 
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by June 29, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.